Alda Harvey
Account Manager
Livermore,California
Summary
Accomplished sales and customer relationship management professional with over 20 years of experience in consultative sales, project management, and cross-functional team leadership. Demonstrated success managing and expanding Data CPE sales to Fortune 100 clients, consistently achieving high revenue targets and driving growth. Expert in territory expansion, strategic planning, and developing business solutions tailored to global clients. Proven track record in managing large-scale projects, from quoting and contract creation to ensuring seamless implementation and customer satisfaction. Seeking to leverage expertise in sales, relationship management, and solution-oriented project management to contribute to the continued success of a dynamic organization.
Overview
23
23
years of professional experience
Work History
Sales Consultant II
AT&T
San Ramon, CA
01.2019 - 12.2022
- Managed sales projects for a leading multinational financial company, driving business growth and customer satisfaction.
- Achieved over $30 million in annual equipment sales, consistently surpassing sales targets and contributing to revenue growth.
- Oversaw comprehensive CPE support across international data centers and local field offices, ensuring seamless operations.
- Managed logistics, maintenance, and billing tasks, ensuring timely and accurate processing of all customer transactions.
- Collaborated with customers and OEM partners to develop tailored business solutions, driving efficiency and success.
Network Integration, Account Relationship Manager II
AT&T
San Ramon, CA
01.2017 - 01.2019
- Supervised customer fulfillment from quoting to contract creation, including handling change orders and ensuring accurate processing.
- Collaborated across departments to ensure the flawless implementation of network solutions and timely project delivery.
- Maintained thorough documentation of all client interactions and transactions to ensure transparency and compliance.
- Resolved customer complaints related to sales and service, ensuring high levels of satisfaction and retention.
- Provided training and guidance to junior team members, fostering development and enhancing team performance.
Account Relationship Manager
AT&T
San Ramon, CA
01.2003 - 01.2017
- Developed account management solutions that aligned with client business goals, driving long-term customer satisfaction and retention.
- Negotiated supplier agreements, securing higher profit margins and optimizing costs for both clients and the company.
- Led high-priority projects from inception to completion, effectively managing escalations and meeting strict deadlines to ensure customer success.
- Implemented comprehensive maintenance solutions, contributing to revenue growth and enhancing customer satisfaction through service delivery.
- Collaborated with cross-functional teams to streamline processes, ensuring timely and efficient project execution.
Implementation Coordinator
PBNI/SBC Datacom
Dublin, CA
01.2000 - 01.2003
- Managed installation of network integration systems for global business markets, ensuring seamless implementation and customer satisfaction.
- Coordinated schedules and resources to ensure on-time project completion while maintaining high-quality standards.
- Oversaw equipment logistics, from shipment to installation, ensuring smooth operations and timely delivery.
- Resolved technical and logistical issues in collaboration with field engineering and support teams to ensure project success.
- Maintained and supported projects, meeting customer expectations and ensuring ongoing satisfaction.
Education
Bachelor of Arts - Industrial Organizational Psychology, Communications
San Jose State University
Skills
- Demonstrations
- Customer liaison
- Sales funnel management
- Territory expansion
- Territory management
- Customer relationship management
- CRM proficiency
- Consultative sales
- Prospecting skills
- Sales strategies
- Project management
- B2B sales
Community Service
- Livermore Playschool, Executive Board Member, Livermore, CA, 06/01/10, 12/31/13
- Dublin Fighting Irish Football and Cheer, Executive Board Member, Dublin, CA, 01/01/13, 12/31/16
- Livermore Highschool, Executive Board Member, Athletic Boosters, Livermore, CA, 01/01/19, 12/31/22
Languages
Italian
Intermediate (B1)
B1
Accomplishments
- Acting Boldly Sales Winner AT&T - February 2020 and November 2021
- Presidents Club Award AT&T- 2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Consultant II
AT&T
01.2019 - 12.2022
Network Integration, Account Relationship Manager II
AT&T
01.2017 - 01.2019
Account Relationship Manager
AT&T
01.2003 - 01.2017
Implementation Coordinator
PBNI/SBC Datacom
01.2000 - 01.2003
Bachelor of Arts - Industrial Organizational Psychology, Communications
San Jose State University