Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alda Loyola

Laredo,TX

Summary

Reliable, trustworthy, and dedicated with over 10 years of customer service, front desk/reception, administrative experience. I have provided consistent service and handled all information responsibly. I am seeking to contribute driven qualities, communication and organizational skills.

Overview

8
8
years of professional experience
2014
2014
years of post-secondary education

Work History

Receptionist/Cashier

Sames Motor Company
Laredo, Tx
01.2024 - 12.2024
  • Greet guests
  • Managed incoming calls
  • Front desk support for all departments
  • Processed service payment/deposit
  • Solved immediate issues
  • Organized and maintained all service files, RO documents, and keys

Customer service

Pura Nutrition
Laredo, Tx
06.2018 - 12.2023
  • Assisted clients with supplemental and nutrition information
  • Provided guidance on workout regimen
  • Managed incoming calls
  • Managed invoices
  • Kept track of inventory

Customer Service Representative

Convergys
Laredo, Tx
10.2016 - 12.2017
  • Handled high volume calls
  • Assisted clients in selecting a healthcare plan based on needs and medication
  • Explained coverage, co-pay, and pharmacy options
  • Handled personal and medical information

Receptionist

Sames Kia
Laredo, Tx
08.2016 - 12.2016
  • Greet guests
  • Handled incoming calls
  • Organized and signed out license plates
  • Front desk support for all departments
  • Assisted in tasks provided by managers

Education

Phlebotomy

Field Diagnostic Medical Training
10.2023 - 11.2023

J W Nixon High School
Laredo, Tx

Some College (No Degree) - Psychology

Laredo College
Laredo, Tx

Skills

  • Customer service
  • Bilingual
  • Communication skills
  • Computer literacy
  • Documentation review
  • Microsoft word
  • Microsoft excel
  • Microsoft PowerPoint
  • Cash handling
  • Mobile device
  • Phone etiquette

Timeline

Receptionist/Cashier

Sames Motor Company
01.2024 - 12.2024

Phlebotomy

Field Diagnostic Medical Training
10.2023 - 11.2023

Customer service

Pura Nutrition
06.2018 - 12.2023

Customer Service Representative

Convergys
10.2016 - 12.2017

Receptionist

Sames Kia
08.2016 - 12.2016

J W Nixon High School

Some College (No Degree) - Psychology

Laredo College
Alda Loyola