Aldae Brown
Panama City beach
Summary
Dynamic Front Desk Agent with a proven ability to elevate customer satisfaction at Coconut Grove Motel. Expertise in guest services, underpinned by strong problem-solving abilities and thorough knowledge of safety protocols. Proficient in managing credit and cash transactions, contributing to operational efficiency while ensuring positive guest experiences through exceptional communication skills.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
coconut Grove motel
Panama City Beach
07.2023 - 04.2024
- Assisted guests at check-in, providing information on various services within hotel.
- Computed bills, collected payments and made change for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Customer Service Cashier
Smoothie King
Panama City Beach
06.2022 - 06.2023
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and provided friendly customer service.
- Informed customers of in-store promotions or pricing specials.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
High School Diploma -
Seaforth High School
Jamaica 06-2016
Skills
- Automated telephone systems
- Room assignments
- Safety and security procedures
- Credit and cash payments
- Guest amenities
- Registration processing
- Problem-solving skills
- Oral and written communications
- Customer service
Timeline
Front Desk Agent
coconut Grove motel
07.2023 - 04.2024
Customer Service Cashier
Smoothie King
06.2022 - 06.2023
High School Diploma -
Seaforth High School
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