Aldana Quiroga
Miami,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Coordinator/Assistant Manager
Premium Healthcare
08.2023 - Current
- Increased efficiency of front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed approximately 30 incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within my workplace by encouraging collaboration among staff members on various project/tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate/Cashier Team Lead
Aldo Groupe - Aldo Shoes
01.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Performed full inventory counts every 30 days.
Summer Camp Counselor
Miami Coral Park Senior High School
05.2020 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Implemented camp activities fostering physical, social, and emotional growth.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
Education
Associate of Arts - Construction Management
Miami-Dade College
In Progress05.2025
High School Diploma -
Miami Coral Park Senior High
8865 SW 16th S05.2022
Skills
- Money Handling
- Sales Strategies
- Customer Relationship Management (CRM)
- Project management abilities
- Customer Service
Certification
- AutoCAD certification
- NCCER Basic Safety OSHA certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Coordinator/Assistant Manager
Premium Healthcare
08.2023 - Current
Sales Associate/Cashier Team Lead
Aldo Groupe - Aldo Shoes
01.2022 - 02.2023
Summer Camp Counselor
Miami Coral Park Senior High School
05.2020 - 08.2021
Associate of Arts - Construction Management
Miami-Dade College
High School Diploma -
Miami Coral Park Senior High
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