NIA KNOX
Columbus,OH
Summary
Dynamic Patient Access Coordinator at OSU Wexner Medical Center with proven expertise in insurance verification and exceptional problem-solving abilities. Adept at enhancing patient experiences through strong organization and effective communication. Recognized for minimizing billing errors and fostering collaboration among healthcare providers to streamline patient access processes.
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator
OSU Wexner Medical Center
Columbus, Ohio
03.2024 - Current
- Performed data entry tasks accurately while ensuring all information was up-to-date.
- Utilized problem-solving skills to resolve issues related to billing, insurance eligibility, and other access concerns.
- Collaborated with healthcare providers to ensure timely completion of paperwork prior to patient visits.
- Audited patient accounts regularly for accuracy in order to minimize errors in billing processes.
- Handled incoming calls professionally and responded promptly to inquiries or requests for assistance.
Assistant Property Manager
Van Rooy properties
Columbus, Ohio
07.2023 - 03.2024
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
- Kept tenant and office files organized, properly maintained and secured.
- Responded to tenant inquiries and complaints in a timely manner.
- Conducted tenant screening process including credit checks, employment verification and rental history.
- Accepted and recorded checks, money orders and certified checks for daily deposits.
Team Lead
Fortuity Calling LLC
Columbus, Ohio
01.2022 - 07.2023
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
Office manager
Drummond Financial Services
Columbus, Ohio
02.2014 - 01.2022
- Demonstrated strong interpersonal skills while interacting with customers in person, over the phone, or via email.
- Profiled prospects and clients to identify additional financial needs and refer to appropriate financial partners.
- Developed in-depth knowledge of available financial products to advise clients accordingly.
- Trained new staff members on proper procedures related to financial services operations.
- Interviewed members to determine financial needs and aid in selecting appropriate products and services.
Education
High School Diploma -
Eastmoor Academy High School
Columbus, Ohio05.2013
Associate in Science (A.S.) - Nursing
Columbus State Community College
Columbus, OhioSkills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Customer service
- Problem-solving skills
- Multitasking and organization
- Money handling
- Team leadership
- Verbal and written communication
References
References available upon request
Timeline
Patient Access Coordinator
OSU Wexner Medical Center
03.2024 - Current
Assistant Property Manager
Van Rooy properties
07.2023 - 03.2024
Team Lead
Fortuity Calling LLC
01.2022 - 07.2023
Office manager
Drummond Financial Services
02.2014 - 01.2022
High School Diploma -
Eastmoor Academy High School
Associate in Science (A.S.) - Nursing
Columbus State Community College