Alden Gannett

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Consulted with customers to assess needs and propose optimal solutions.
• Developed strong professional relationships with clients, leading to repeat business and referrals.
• Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.

Serviced Eastern NC. Commercial/ Residential Carpet, Tile, and Upholstery Cleaning. Self maintained all commercial units. Handled accounts payables/receivables, marketing, and web hosting. Client list-Dennys, Arbys, Pizza Hut, Buffalo Wild Wings, Olive Garden, Days Inn, Sleep Inn, Motel 6 and many others.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.