Aldenita Hardwick
Killeen,Texas
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to the company's mission and values. History in managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills with McKesson and Salesforce, paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Patient Access Rep
Ascension LLC
01.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Gather necessary demographic, insurance, and clinical information from the patient and enters it into the appropriate database. Seeks appropriate resources to resolve issues about the type, date, or location of prescribed medications
COVID-19 Support Specialist
Evins Personeel Consultants
01.2021 - 06.2021
- Work closely with Covid response team, health services operations, and program leadership through Austin Public Health
- Protected customer and company information with strict use of established security procedures
- Verify and inserted patient information
- Examined, Fill and initial vaccination cards
- Provide emotional support as needed
- Educated patients with pamphlets and addressed any concerns on Covid-19 guidelines.
Bistro Cook
Mariano's
04.2019 - 05.2020
- Prepared the kitchen for daily workloads by setting up stations and organizing ingredients
- Controlled waste through proper measuring and portion control
- Met kitchen demands with good prioritization skills to work on multiple orders at once
- Operated equipment such as grills, griddles, and deep fryers to prepare a high volume of meals each day
- Kept kitchen clean by regularly attending to stations and completing in-depth checklists at closing.
Certified Nurse Assistant
Alden Princeton Rehabilitation Center
07.2018 - 03.2019
- Advocated high-level care and comfort for each patient
- Protected patients by monitoring conditions and promptly reporting problems to RN
- Improved patient quality of life by assisting with daily living activities
- Moved patients smoothly between beds, wheelchairs, and other locations.
Mental Health Technician
Shapiro Developmental Center, Mental Health Tech
09.2017 - 04.2018
- Assist patients with activities of daily living; attended to patients' behavioral problems and provides assistance in crisis intervention, as needed
- Followed treatment plan for best results when using verbal and physical behavior management interventions
- Intervened in crisis situations as constant and reliable presence for stability
- Identified goals and implemented strategies to reinforce desired behaviors by working collaboratively with family and treatment team members.
CNA - Certified Nursing Assistant/Caregiver
Symphony of Bronzeville
02.2017 - 09.2017
- Advocated high level care and comfort for each resident
- Promptly reported changes in resident status to staff nurses/nurse manager when reporting to unit for breaks and at shift ends
- Provide emotional support to patients and their families to positive care environment
- Provided personal hygiene for elderly or those recovering from surgeries, injuries or accidents by assisting with their basic needs, such as showering, bathing, dressing, and eating.
Environmental Services Technician
Northwestern Memorial Hospital
07.2016 - 10.2016
- Safely used chemical products
- Cleaned and sanitized for incoming patients
- Operated floor cleaning machinery such as buffers and shampooers
- Protected personnel by using proper PPE gear and safety procedures
- Discard waste in proper designated areas.
Education
Associates in Applied Sciences: Surgical Technology -
Midwestern Career College
Chicago, IllinoisMental Health Technician -
Shapiro Developmental Center, Mental Health Tech
Kankakee, Illinois04.2018
CNA - Certified Nursing Assistant/Caregiver -
Symphony of Bronzeville
Chicago, Illinois09.2017
Environmental Services Technician -
Northwestern Memorial Hospital
Chicago, Illinois10.2016
Skills
- Data entry
- Care plan implementation
- Mobility assistance
- Behavior management
- Documenting and recoding information
- Navigating through McKesson (erx) and Salesforce
Accomplishments
Earning Top Performance on several occasions.
Othereducation
Percy L. Julian, Chicago, Illinois, 06/2009
Timeline
Patient Access Rep
Ascension LLC
01.2022 - Current
COVID-19 Support Specialist
Evins Personeel Consultants
01.2021 - 06.2021
Bistro Cook
Mariano's
04.2019 - 05.2020
Certified Nurse Assistant
Alden Princeton Rehabilitation Center
07.2018 - 03.2019
Mental Health Technician
Shapiro Developmental Center, Mental Health Tech
09.2017 - 04.2018
CNA - Certified Nursing Assistant/Caregiver
Symphony of Bronzeville
02.2017 - 09.2017
Environmental Services Technician
Northwestern Memorial Hospital
07.2016 - 10.2016
Associates in Applied Sciences: Surgical Technology -
Midwestern Career College
Mental Health Technician -
Shapiro Developmental Center, Mental Health Tech
CNA - Certified Nursing Assistant/Caregiver -
Symphony of Bronzeville
Environmental Services Technician -
Northwestern Memorial Hospital