Sabrina Aguilar
Smithville
Summary
Compassionate Patient Access Representative with extensive experience managing over 100 calls daily and providing exceptional clerical support. Committed to patient confidentiality and HIPAA compliance, while demonstrating strong communication and problem-solving skills to enhance patient care and operational efficiency.
Overview
27
27
years of professional experience
Work History
Patient Access Rep
Dell Children’s Medical Center
Austin
10.2008 - Current
- Managed 100+ calls daily, providing clerical assistance to front office staff.
- Provide excellent customer service to patients and medical staff.
- Reconcile and update all patient scheduling in coordination with providers
- Validate and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential records in compliance with HIPAA standards, protecting patient privacy.
- Facilitated communication between patients and departments, ensuring timely resolution of inquiries.
- Leverage knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Train new staff on filing, phone etiquette, other office duties and on hospital processes and procedures.
- Create templates on new procedures and protocols regarding scheduling
Production/Materials/Bookkeeper
Dell Inc
Austin
10.1998 - 06.2008
- Forecasted production schedules and adjusted plans based on demand fluctuations.
- Identified and implemented process improvements to elevate service delivery standards.
- Developed tracking systems to monitor project progress and ensure deadline adherence.
- Demonstrated ability to create innovative solutions for complex challenges.
- Gained expertise in analyzing data entry and generating reports.
- Utilized effective time management techniques to consistently meet tight deadlines.
- Delivered exceptional customer care by responding to inquiries and assisting with product selection.
- Managed ordering functions to streamline customer service processes.
Education
Diploma - Medical Administrative Assistant
Everest Institute
Austin, TX01-2008
Diploma - General Studies
Mountain View H.S
Reedley, CA01-1996
Skills
Patient record management
- Appointment scheduling
- Insurance program knowledge
- Medical terminology proficiency
- Telephone reception
- Customer service expertise
- Compass, Cerner, Citrix proficiency
- Google Workspace applications
- Communication skills
- Team leadership
- Mail processing
- Data entry
- Problem solving
Languages
Spanish
Limited
Accomplishments
Being Exceptional Everyday (BEE) Award
Timeline
Patient Access Rep
Dell Children’s Medical Center
10.2008 - Current
Production/Materials/Bookkeeper
Dell Inc
10.1998 - 06.2008
Diploma - Medical Administrative Assistant
Everest Institute
Diploma - General Studies
Mountain View H.S