Miguel Esguerra
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2027
2027
years of professional experience
Work History
Patient Access Rep
Memorial Hermann
04.2023 - Current
- Collected patient information for admissions and maintained accurate records
- Resolved inquiries promptly to enhance patient satisfaction
- Collaborated with clinical staff to improve workflow efficiency
- Trained new team members on systems and procedures
- Implemented process improvements to streamline patient access
- Delivered high-quality service with adaptability and strong communication skills
- Epic and Healthquest
Bath and Body Works Customer Service Remote
Sitel
- Resolved customer inquiries efficiently through multiple communication channels.
- Assisted in processing orders and managing returns effectively.
- Maintained accurate records of customer interactions and transactions.
Chargeback Representative/ CSR
Walmart
- Educated customers on chargeback policies to ensure understanding and compliance
- Analyzed and reported chargeback trends to support management decision-making
- Resolved escalated issues with professionalism, empathy, and strong problem-solving skills
- Improved customer satisfaction through timely follow-ups and clear communication
Customer Service Representative
Amazon FBA
- Processed returns and exchanges per policy
- Tracked shipments and updated customers
Produce Clerk
Seafood City
- Kept produce displays clean, organized, and visually appealing.
- Monitored inventory and restocked to prevent shortages.
- Worked with team to improve daily efficiency.
- Followed food safety and health regulations.
- Removed damaged items, sanitized surfaces, and maintained stock.
Quality Control Inspector
CTDI Communications
- Conducted inspections on electronic components to ensure compliance with quality standards.
- Documented inspection results and communicated defects or discrepancies to production teams.
- Assisted in developing quality control procedures to enhance operational efficiency.
Fulfillment Center Associate
Amazon
Education
GED/Diploma -
Rancho Cucamonga HighSchool
Rancho Cucamonga, CA, USA01-2017
Skills
- Data integrity management
- Pre-authorization specialist
- Data accuracy management
- Customer support expert
- Advanced computer proficiency
- Fluent in two and a half
- Friendly, positive attitude
Languages
Tagalog
English
Spanish
Limited Working
Timeline
Patient Access Rep
Memorial Hermann
04.2023 - Current
Bath and Body Works Customer Service Remote
Sitel
Chargeback Representative/ CSR
Walmart
Customer Service Representative
Amazon FBA
Produce Clerk
Seafood City
Quality Control Inspector
CTDI Communications
Fulfillment Center Associate
Amazon
GED/Diploma -
Rancho Cucamonga HighSchool