Miguel Esguerra
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2027
2027
years of professional experience
Work History
Patient Access Rep
Memorial Hermann
Houston, US, United States
04.2023 - Current
- Collected patient information for admissions and maintained accurate records
- Resolved inquiries promptly to enhance patient satisfaction
- Collaborated with clinical staff to improve workflow efficiency
- Trained new team members on systems and procedures
- Implemented process improvements to streamline patient access
- Delivered high-quality service with adaptability and strong communication skills
- Epic and Healthquest
Bath and Body Works Customer Service Remote
Sitel
Houston, TX
- Resolved customer inquiries efficiently through multiple communication channels.
- Assisted in processing orders and managing returns effectively.
- Maintained accurate records of customer interactions and transactions.
Chargeback Representative/ CSR
Walmart
Houston, TX
- Educated customers on chargeback policies to ensure understanding and compliance
- Analyzed and reported chargeback trends to support management decision-making
- Resolved escalated issues with professionalism, empathy, and strong problem-solving skills
- Improved customer satisfaction through timely follow-ups and clear communication
Customer Service Representative
Amazon FBA
Newark, NJ
- Processed returns and exchanges per policy
- Tracked shipments and updated customers
Produce Clerk
Seafood City
Rancho Cucamonga, CA
- Kept produce displays clean, organized, and visually appealing.
- Monitored inventory and restocked to prevent shortages.
- Worked with team to improve daily efficiency.
- Followed food safety and health regulations.
- Removed damaged items, sanitized surfaces, and maintained stock.
Quality Control Inspector
CTDI Communications
Rialto, CA
- Conducted inspections on electronic components to ensure compliance with quality standards.
- Documented inspection results and communicated defects or discrepancies to production teams.
- Assisted in developing quality control procedures to enhance operational efficiency.
Fulfillment Center Associate
Amazon
San Bernardino, CA
Education
GED/Diploma -
Rancho Cucamonga HighSchool
Rancho Cucamonga, CA, USA01-2017
Skills
- Data integrity management
- Pre-authorization specialist
- Data accuracy management
- Customer support expert
- Advanced computer proficiency
- Fluent in two and a half
- Friendly, positive attitude
Languages
Tagalog
English
Spanish
Limited Working
Timeline
Patient Access Rep
Memorial Hermann
04.2023 - Current
Bath and Body Works Customer Service Remote
Sitel
Chargeback Representative/ CSR
Walmart
Customer Service Representative
Amazon FBA
Produce Clerk
Seafood City
Quality Control Inspector
CTDI Communications
Fulfillment Center Associate
Amazon
GED/Diploma -
Rancho Cucamonga HighSchool