Aldhen Abundo
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Astra Hotel Seatle
02.2023 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Provided guest assistance and recommendations for tourist attractions.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Instructor
Army Reserve
01.2023 - Current
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested students to assess progress and adapted learning plans in alignment with performance.
Marketing Intern
Gwilt Group Realty
07.2022 - 12.2023
- Collaborated with team members to help expand marketing channels.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Shadowed meetings and observed marketing director to grow professional experience.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Performed office administrative duties to enhance team cohesiveness.
- Measured and reported results of marketing initiatives.
Mechanical Engineer
Active Duty Army
07.2019 - 01.2023
- Completed tests, troubleshooting and repairs on electrical controls, motors and electricity-generating components.
- Performed technical inspections to evaluate unit readiness.
- Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets.
- Installed and maintained generator sets and equipment.
- Carried out inspections on over 30+ small and large capacity generators weekly.
- Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts - Business Communications
University of Washington
Seattle, WA06.2026
Skills
- Team Member Development
- Financial Transactions
- Educational Strategies
- Public Speaking
- Consultative Sales Techniques
- Creating Proposals
- Project Deadlines
- Equipment Knowledge
- Maintenance Management
- Environmental Protection
Certification
- Certified Environmental Compliance Specialist, Active Duty Army- [Nov 2020 - Jan 2023]
Environmental Compliance Specialist
- Maintaining a safe work area and facility
- Complying with Pollution Prevention, Sustainability, Recycling and Net Zero programs and recommending improvements.
- Managing Solid Waste, Hazardous Material, Hazardous Waste and used POL.
- Training Unit personnel on Environmental issues.
- Managing environmental inspections reporting and record keeping programs.
Languages
Tagalog
Native or Bilingual
Timeline
Guest Service Agent
Astra Hotel Seatle
02.2023 - Current
Instructor
Army Reserve
01.2023 - Current
Marketing Intern
Gwilt Group Realty
07.2022 - 12.2023
Mechanical Engineer
Active Duty Army
07.2019 - 01.2023
Bachelor of Arts - Business Communications
University of Washington
- Certified Environmental Compliance Specialist, Active Duty Army- [Nov 2020 - Jan 2023]
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