Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Joseph Geraud

Hospitality
Knoxville,TN

Summary

A freshly-minted accounting grad, entering MAcc program December 2023; US Navy veteran; adaptability to any software platform, proficient in Office®, years of customer relations experience, organizational skills and puzzle-solving aptitude, eager to serve the public interest while contributing to the mission of any organization which promotes their clients' confidence and success with the utmost professional care in mind.

Overview

42
42
years of professional experience

Work History

Guest Service Agent

Kisna Hospitality Management
03.2017 - Current
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and adjustments.
  • Analyzed customer feedback to identify areas requiring improvement.

Professional OTR Truck Driver

PDS, Estes, Prime, Inc.
USA and Canada, 48 contiguous states
10.2006 - 02.2017
  • Provided safe and reliable transport of refrigerated food, pharmaceuticals and dry goods using 53' tractor-trailer and flatbed trucks.
  • Inspected trucks for malfunctions, performed basic repairs and reported vehicles to management for more extensive corrective issues.
  • Kept accurate D.O.T. logs and vehicle maintenance records to provide documentation to dispatch for billing and inventory purposes.

Retail Auto Parts Store Manager

O'Reilly Auto Parts, Autozone
02.2000 - 10.2006
  • Maintained accounts receivable for repair shops, and dealer service departments.
  • Supervised and trained staff for product knowledge and outstanding customer service.
  • Inventory control: performed daily cycle counts/annual inventories.
  • Liaised regularly with vendors for special orders and returned merchandise.
  • Provided hands-on assistance to customers, assessing and maintaining current knowledge of regular customers' needs.

Eletronics Technician

Vericor Service, Inc.
07.1997 - 07.2002
  • Installed and repaired microfilm cameras, readers, scanners and copiers for CanonUSA affiliate.
  • Customer relations developed and maintained by excellent on-site service throughout western Tennessee.

Zoo Ranger and Education Dept. Associate.

Memphis Zoo
05.1995 - 06.1997
  • Primarily performed security duties and guest relations.
  • In addition, assisted the Zoo's Education Dept with curriculum development; presenting talks to school groups to encourage public interest in wildlife and ecology.

Aircraft Avionics Technician

US Navy
12.1985 - 04.1995
  • Completed preventive and reparative maintenance on aircraft electronics and computer systems.
  • Completed quality assurance checks for service work and completed documentation outlining updates.
  • Responsible for inventory maintenance/procurement of parts and maintenance of technical publication library.
  • Diagnosed faults and developed resolution plans.
  • As radar repair instructor, tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Evaluated and revised lesson plans and improved course content through curriculum and test question development.

Hair Designer

Joseph's Of Houston
09.1981 - 06.1985
  • Developed customer relations skills through applied amateur psychology and counseling services for clients whilst styling their hair.

Education

Bachelor of Science - Accounting And Business Management

Western Governors University of Tennessee, Salt Lake City, Utah
08.2023

Skills

  • Technological Knowledge & Adaptability
  • Information Confidentiality
  • Account Management
  • Hospitality and Service Knowledge
  • Inventory Monitoring
  • Team Member Development
  • Listening Skills
  • Empathy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Guest Service Agent - Kisna Hospitality Management
03.2017 - Current
Professional OTR Truck Driver - PDS, Estes, Prime, Inc.
10.2006 - 02.2017
Retail Auto Parts Store Manager - O'Reilly Auto Parts, Autozone
02.2000 - 10.2006
Eletronics Technician - Vericor Service, Inc.
07.1997 - 07.2002
Zoo Ranger and Education Dept. Associate. - Memphis Zoo
05.1995 - 06.1997
Aircraft Avionics Technician - US Navy
12.1985 - 04.1995
Hair Designer - Joseph's Of Houston
09.1981 - 06.1985
Western Governors University of Tennessee - Bachelor of Science, Accounting And Business Management

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