Aldo Carrillo
Pompano Beach,FL
Summary
Enthusiastic professional knowledgeable in customs regulations and shipment categorization. Well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Strong communication and interpersonal skills for providing superior customer service. Team-minded, dependable and tech-savvy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
12.2014 - Current
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Listened to customer needs and desires to identify and recommend optimal inflight offerings.
- Monitored and processed inventory to maintain sufficient supply levels to meet business and customer needs.
Front of House Manager
Ceviche By The Sea
03.2012 - 11.2014
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with catering staff to deliver food services for special events and functions.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales by 15%.
Bilingual Interpreter
Optimal Translation And Interpretation
10.2008 - 02.2012
- Provided language translation and customer service skills to clients in different business sectors.
- Attended training programs to improve professional knowledge and interpretation skills.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Education
Associate of Arts -
Eastern Gateway Community College
Steubenville, OH12.2023
Skills
- Complex Problem-Solving
- Customer Retention
- Critical Thinking
- Interdepartmental Collaboration
- Effective Workflow Management
- MS Office Expertise
- Inventory Accuracy
- Shipment Categorization
Certification
- First Aid/CPR Certified
- Licensed with the FAA
- Deescalation and Customer Satisfaction training
Timeline
Flight Attendant
Spirit Airlines
12.2014 - Current
Front of House Manager
Ceviche By The Sea
03.2012 - 11.2014
Bilingual Interpreter
Optimal Translation And Interpretation
10.2008 - 02.2012
Associate of Arts -
Eastern Gateway Community College