Aldo Raa
Union,NJ
Summary
Dynamic Sr. Business Account Manager II at AT&T Business with a proven track record in customer relationship management and sales forecasting. Achieved top percentile performance in 2024 by developing strategic client relationships and leveraging Salesforce expertise to drive revenue growth. Strong leader committed to enhancing team performance and client satisfaction. Team Player and always looking to attack projects head on.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr Buisness Account Manager II
AT&T Business
Bedminster, New Jersey
09.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
• Managed accounts receivable, collections, and credit control activities.
• Created customer profiles and maintained accurate records of client interactions.
• Organized meetings between clients and internal departments as required.
• Used the Salesforce and Outlook database to track referral and appointment data.
• Set and monitored performance metrics to evaluate and improve business operations
• Developed and maintained relationships with key decision makers in enterprise accounts.
• Finish in the top percentile of The company in 2024 and trending 2025
Retail Store Manager III
AT&T Mobility
Various Locations , New Jersey
06.2019 - 08.2022
• Hired and trained positive, enthusiastic employees to boost talents of retail team.
• Exceptional coaching and staff accountability
• Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
• Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
• Managed top location for Q1, Q2 for 2022
Education
High School Diploma -
Emerson Highschool
Union City, NJ05-2007
Some College (No Degree) - Business Administration and Management
Hudson County Community College
Jersey City, NJSkills
- Customer relationship management
- Account management
- Sales forecasting
- Performance metrics
- Salesforce expertise
- Team leadership
- Business strategy development
- Problem solving
- Effective communication
- Conflict resolution
Accomplishments
- Top Sales for 2024 AT&T Business
- AT&T Summit Award Winner 2016 (Retail sales consultant)
- T-mobile top Gun Award 2013,2014
Certification
- T-Mobile Business Channel Expert 2012,2013
- AT&T Business Certified 2016,2017,2018,2019,2020,2021
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sr Buisness Account Manager II
AT&T Business
09.2022 - Current
Retail Store Manager III
AT&T Mobility
06.2019 - 08.2022
High School Diploma -
Emerson Highschool
Some College (No Degree) - Business Administration and Management
Hudson County Community College