Aldo Rios Monje
Orem,UT
Summary
Early-career service professional with hands-on experience in sanitation procedures, quality assurance controls, and room inspections. Known for maintaining clean, compliant spaces and supporting guests with accurate, courteous service. Brings strong teamwork, organization, and a steady approach to busy shifts.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Service Advocate
Target
11.2024 - Current
- Processed returns, exchanges, and refunds while maintaining transaction accuracy and compliance.
- Assisted guests with order pickup, drive up, and digital service inquiries.
- Coordinated with team members to prioritize service needs during high-volume periods.
- Maintained organized service areas and upheld cleanliness, accuracy, and operational readiness.
- Resolved bilingual customer inquiries across phone, email, and chat with accurate account support.
- Clean spills that have to do with anything related to chemicals, blood and bodily fluids, and broken merchandise.
Crew Member
ARBY'S RESTAURANT, Fast Food Services
07.2023 - 03.2024
- Operated POS system to accurately process dine-in, drive-thru, and takeout orders.
- Delivered fast, courteous service while resolving customer requests and order concerns.
- Prepared sandwiches, fries, and sides while following Arby's food safety and quality standards.
- Maintained clean workstations, dining areas, and equipment throughout busy shifts.
- Cleaned and maintained all areas of the restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
High School Diploma -
Provo High School
Provo, Utah05-2027
Skills
- Transaction processing
- Compliance adherence
- Customer service
- Problem resolution
- Service coordination
- Operational efficiency
- Time management
- Sanitation management
- Chemical handling
- Customer feedback
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Advocate
Target
11.2024 - Current
Crew Member
ARBY'S RESTAURANT, Fast Food Services
07.2023 - 03.2024
High School Diploma -
Provo High School