Hi, I’m
Ale Maldonado
Avondale,AZ
Summary
Accomplished Server Manager with a proven track record at Gran Milan Restaurant, where I led a team to consistently meet sales targets and elevate guest experiences. Expert in hospitality service and exceptional customer service, I excel in guest engagement and sales techniques, significantly enhancing customer satisfaction and loyalty.
Overview
14
years of professional experience
Work History
Provisions Restaurant
Server
02.2018 - 01.2025
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Gran Milan Restaurant
Server Manager
02.2011 - 12.2017
Job overview
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
Richmond High SchoolRichmond, CA
High School Diploma
2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Sales techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Provisions Restaurant
02.2018 - 01.2025
Server Manager
Gran Milan Restaurant
02.2011 - 12.2017
Richmond High School
High School Diploma
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