Alea Gentner
West Lafayette,IN
Summary
Dynamic Assistant Manager with a proven track record at Frosty Management, excelling in team leadership and operational efficiency. Skilled in staff training and development, I enhanced customer satisfaction through effective problem-solving and decision-making. Successfully improved inventory accuracy, contributing to a positive work environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Frosty Management
West Lafayette, IN
01.2025 - Current
- Assisted in developing and implementing operational strategies to enhance team performance.
- Coordinated schedules and resources to ensure optimal workflow and resource allocation.
- Supported training programs for new staff, fostering a collaborative work environment.
- Monitored daily operations, identifying areas for process improvement and efficiency gains.
- Executed inventory management tasks, ensuring accurate stock levels and timely replenishment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Leader
Bojangles'
Roanoke, VA
10.2024 - 05.2025
- Supervised team operations during shifts, ensuring adherence to service standards and protocols.
- Trained new staff on customer service best practices and operational procedures.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Implemented process improvements that increased speed of service during peak hours.
- Monitored food safety compliance, maintaining high standards for health regulations and cleanliness.
- Assisted in achieving sales targets by promoting menu items and upselling effectively.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Crew Member
Frosty Management
Battle Ground, IN
08.2023 - 01.2025
Education
High School Diploma -
Tippecanoe Online Academy
Lafayette, IN05.2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Goal setting
- Multitasking and organization
- Adaptability and flexibility
Timeline
Assistant Manager
Frosty Management
01.2025 - Current
Shift Leader
Bojangles'
10.2024 - 05.2025
Crew Member
Frosty Management
08.2023 - 01.2025
High School Diploma -
Tippecanoe Online Academy