Alea Goodhart
Stamford,CT
Summary
Highly motivated and organized professional with extensive customer service experience in the airline and contact service industries. Known for exceptional problem-solving skills, attentiveness, and the ability to create positive customer experiences. Adept at maintaining composure in fast-paced environments and handling complex inquiries with efficiency and care.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Global Contact Service
01.2022 - Current
- Provide support and solutions to a wide range of customer inquiries with professionalism and empathy
- Handle high call volumes while ensuring customer satisfaction through accurate and timely responses
- Resolve escalated issues and complaints effectively, maintaining customer trust and loyalty
- Collaborate with internal teams to improve service delivery processes
Customer Service Representative
JetBlue Airways
01.2018 - 01.2022
- Assisted passengers with booking, check-in, and flight changes while ensuring a seamless travel experience
- Resolved passenger concerns with efficiency, adhering to company policies and customer care standards
- Coordinated with internal teams to address operational challenges, ensuring minimal disruption to passengers
- Recognized for exceeding customer service expectations and achieving top satisfaction scores
Education
Associate Degree In Nursing - Health Administration
Monroe College
Bronx, NYSkills
- Strong organizational skills
- Problem-solving skills
- Excellent communication abilities
- Interpersonal abilities
- Proficient in managing high-stress situations
- Observant
- Detail-oriented
- Skilled in using customer relationship management (CRM) systems
Timeline
Customer Service Representative
Global Contact Service
01.2022 - Current
Customer Service Representative
JetBlue Airways
01.2018 - 01.2022
Associate Degree In Nursing - Health Administration
Monroe College
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