ALEA TEHUTI, MBA
SMYRNA,US
Summary
Experienced Resolution Specialist with over 10 years in managing complex customer disputes and payment issues in high-volume settings. Expertise in compliance reviews, financial data protection, and cross-functional collaboration to enhance service performance. Focused on negotiating resolutions and implementing process improvements to boost operational efficiency and customer satisfaction while ensuring the protection of sensitive information.
Overview
9
9
years of professional experience
Work History
Negotiation Specialist – Client Accounts & Revenue
Beyond Finance
, Remote
03.2025 - 08.2025
- Resolve complex client account disputes involving financial negotiations and compliance review.
- Protect sensitive financial information while negotiating settlements and maintaining regulatory alignment.
- Collaborated with internal stakeholders and third-party partners to escalate cases, achieving timely resolutions.
- Analyze account data and dispute trends to identify service gaps and recommend workflow enhancements.
- Tracked resolution outcomes and provided insights to enhance service delivery and operational efficiency.
Billing Specialist – Escalations & Reconciliation
Insight Global
, Remote
07.2022 - 08.2024
- Managed high-volume escalations and customer disputes, achieving accurate resolutions compliant with SLA standards.
- Conducted compliance reviews and applied policy guidelines to resolve complex billing discrepancies effectively.
- Partnered cross-functionally with finance, operations, and external carriers to negotiate and resolve disputes.
- Analyzed denial and service trends to identify corrective actions and enhance process improvements.
- Maintained data integrity across electronic systems while safeguarding protected financial and patient information.
Senior Billing Analyst – Claims & AR Resolution
Schindler Elevator Corporation
, Remote
12.2021 - 07.2022
- Identified and recovered $500K+ in unpaid claims through invoice audits and third-party coordination.
- Collaborated with internal departments to streamline resolution workflows, accelerating recovery timelines for unpaid claims.
- Analyzed high-volume account discrepancies, resolving adjudication mismatches to ensure accurate claims processing.
- Monitored resolution metrics to enhance reporting accuracy, providing clearer operational visibility for decision-making.
Billing Analyst – Services Support
Salvation Army
Atlanta, GA
04.2021 - 12.2021
- Verified account balances and corrected accumulator errors, ensuring claim and payment accuracy.
- Resolved billing disputes and eligibility discrepancies through policy review, enhancing accuracy in department operations.
- Guided internal teams on company standards, promoting consistent compliance across operations.
Payroll & Billing Supervisor
Elite Flooring
Norcross, GA
03.2016 - 04.2021
- Directed billing operations for 200+ accounts, ensuring timely reconciliation, effective dispute management, and consistent AR follow-up.
- Implemented workflow improvements that reduced outstanding receivables and improved dispute turnaround time.
- Mentored junior staff on escalation handling and policy interpretation, fostering skill development in resolution best practices.
- Strengthened vendor relationships through structured communication and focused negotiations, enhancing collaboration and service delivery.
Education
MASTER OF BUSINESS ADMINISTRATION -
Strayer University
Douglasville, GABACHELOR OF ARTS - PSYCHOLOGY
Shaw University
Raleigh, NCSkills
- Dispute resolution
- Policy compliance
- Regulatory Compliance
- Payment security
- Data Reporting & Service Improvements
- Root-Cause Analysis
- Trend analysis
- Workflow optimization
- Cross-functional collaboration
- Stakeholder Communication
- Conflict resolution
SYSTEMS
- Salesforce, Zendesk, JIRA, Looker, Advanced Excel, Epic, Athena, Clearinghouse Systems
Timeline
Negotiation Specialist – Client Accounts & Revenue
Beyond Finance
03.2025 - 08.2025
Billing Specialist – Escalations & Reconciliation
Insight Global
07.2022 - 08.2024
Senior Billing Analyst – Claims & AR Resolution
Schindler Elevator Corporation
12.2021 - 07.2022
Billing Analyst – Services Support
Salvation Army
04.2021 - 12.2021
Payroll & Billing Supervisor
Elite Flooring
03.2016 - 04.2021
MASTER OF BUSINESS ADMINISTRATION -
Strayer University
BACHELOR OF ARTS - PSYCHOLOGY
Shaw University