A'Lea Williams
Macon,GA
Summary
Motivated and results-driven professional with a strong background in customer service, team leadership, and sales at a young age. Experienced in managing daily operations and leading teams as a Manager at Urban Air Trampoline Park, delivering fast-paced service and upholding brand standards as a Team Member at Chick-fil-A, and driving sales and providing exceptional guest experiences as a Sales Lead at Kirkland’s. Known for strong communication skills, problem-solving abilities, and a commitment to creating positive, efficient work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Manager
Kirkland’s
10.2024 - 06.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Team Member
Chic-Fil-A
04.2024 - 10.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Manager
Urban Air Trampoline and Adventure Park
02.2021 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science - Sonography
Albany State University
Albany, GA05-2027
High School Diploma -
Tattnall Square Academy
Macon, GA05-2023
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Positive and upbeat
- Account management
- Sales operations
- Time management
- Decision-making
- Team leadership
- Customer service
- Documentation and reporting
Certification
Protecting Youth: Abuse & Neglect Prevention
Languages
English
Full Professional
Timeline
Sales Manager
Kirkland’s
10.2024 - 06.2025
Team Member
Chic-Fil-A
04.2024 - 10.2024
Manager
Urban Air Trampoline and Adventure Park
02.2021 - 10.2024
Bachelor of Science - Sonography
Albany State University
High School Diploma -
Tattnall Square Academy
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