Aleah Bly
Lithonia,GA
Summary
Communications Officer offering 8+ years of experience providing quality customer service while working in emergency dispatch. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Motivated learner with strong work ethic that can perform tasks unsupervised in high stress scenarios all while staying organized.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Communications Officer
Gwinnett County Police Department
Lawrenceville, GA
06.2015 - Current
- Answer 911 emergency/ non emergency calls while assisting citizens with urgent matters, giving lifesaving/pre- arrival instructions to callers, and also providing answers to routine questions.
- Multi tasking to include creating detailed logs of every incident, and operating communication systems via computers, radios & phones simultaneously.
- Dispatching Police, Fire, and EMS units to correct locations in a timely manor, and keeping track of units while following proper safety protocols.
- GA POST, GCIC/NCIC, EMD, CPR certified.
Retail Associate
DSW Shoe Warehouse
Lithonia, GA
08.2007 - 06.2015
- Welcomed customers, offered to help locate merchandise and suggested products according to their needs and wants.
- Provided quality customer service as a cashier at checkout while answering questions about current promotions and resolving issues according to store policies.
- Freight Team member/Accessory merchandiser which included stocking and cleaning shelves while maintaining a neat and orderly store.
- Trained new employees to efficiently operate cash registers and merchandise sales floor.
Education
Bachelor of Science - Psychology And Human Services
Clayton State University
Morrow, GA05.2013
Some College (No Degree) - Psychology
Georgia Perimeter College
Decatur, GA05.2011
Skills
- Customer service 15 years
- Research proficiency
- Precise in information documentation
- Resolving complex issues
- Map reading abilities
- Active listening
- Critical thinking
- Working collaboratively
Accomplishments
- Life Saving Award- 12/2021
- Good Conduct 3 Years- 07/2021
- Good Conduct 6 Years- 07/2021
- Customer Service- 07/2021
- Customer Service- 05/2019
- Civilian of the Month- 11/2018
Certification
- EMD Certified- 06/2020
- GA POST Certified- 06/2015
- GCIC/NCIC Certified- 06/2015
- Basic Life Support/CPR Certified- 06/2015
Timeline
Communications Officer
Gwinnett County Police Department
06.2015 - Current
Retail Associate
DSW Shoe Warehouse
08.2007 - 06.2015
Bachelor of Science - Psychology And Human Services
Clayton State University
Some College (No Degree) - Psychology
Georgia Perimeter College
- EMD Certified- 06/2020
- GA POST Certified- 06/2015
- GCIC/NCIC Certified- 06/2015
- Basic Life Support/CPR Certified- 06/2015