ALEAH COCHRAN
Dakota City,NE
Summary
To take the skills and knowledge I have and implement them in a new direction.
Overview
11
11
years of professional experience
Work History
Claims Generalist Associate
Progressive
Sioux City, Iowa
05.2022 - Current
- Reviewed and analyzed all incoming claims to determine eligibility for coverage and payment.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Responded promptly to customer inquiries regarding their claim status via telephone or email.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Reviewed documentation and accounts to gain full picture.
- Investigated discrepancies in claim information and resolved them with customers or insurance providers.
- Assisted in training new staff on proper claims processing techniques and procedures.
- Identified fraudulent activities related to submitted claims and reported them accordingly.
Executive Casino Host
WinnaVegas Casino Resort
Sioux City, IA
05.2015 - 06.2022
- Compile reports, tracking responses to casino marketing initiatives to target qualified players
- Verified and maintained compliance with Winnebago Gaming Commission's regulations and laws as well as internal casino policies, procedures and controls
- Issued rewards to guests to encourage continued play and high-dollar spending
- Help guests plan and get the most out of each trip
- Create and send messages to players through the app, facebook, mass email, and SMS updating them on promotions and offers
- Increase guest loyalty, networking, sell sponsorships, run pivot reports and SQL's to determine guests point adjustments.
Enumerator
Census Bureau
Sioux City, IA
07.2020 - 10.2020
- Visit assigned neighborhoods and knock on doors of households that have not yet participated in the Census
- Interview residents, assigned through the smartphone given to you by the Census, answering their questions, and recording their answers
- Maintain and submit records of hours worked, miles driven, and expenses incurred on the job
Table Games Dealer
WinnaVegas Casino Resort
Sloan, Iowa
08.2013 - 06.2015
- Continued to deal all the games I had previously learned now following procedures and rules set by Winnebago Gaming Commission and WinnaVegas Casino Resort
- Learned to deal Texas Holdem in October 2014 and dealt tournaments twice a week until transferring to Marketing to be the Executive Casino Host in June 2015.
Education
Active Shooter training Supervisor I training Effective Communications training BSA training Joingo App training BSA Ditronics training Casino Trac training Xibo training -
07.2020
Completed Nick Ippolito's Casino Player Development Training seminar at Osage Casino -
10.2019
Completed Executive Host University with Michael Laffey -
05.2018
Time management training at the Venetian Hotel in Las Vegas -
01.2016
Associate of Arts Degree -
Western Iowa Tech Community College
12.2013
High School Diploma -
North High School
01.2008
Skills
- Leadership abilities including motivating, training, and delegating
- Excellent written and oral communication skills
- Ability to achieve a target within the given time, efficient under pressure
- Memorization skills
- Can type over 60 WPM
- Efficient in Microsoft Office programs
- Reliable and trustworthy
- Excellent multitasking abilities
- Customer service
- Relationship building
- Bi-cultural experience
- Event coordination
- Conflict resolution
- Friendly, positive attitude
- Public interaction
- Marketing
- Public speaking
References
References
Jim & Leslie Weber Home #712-233-1781 Both Retired from MidAmerican Energy- IT Security/Apprentice Trainer
Jean & Jerry Pedersen Cell # 712-870-4911 Retired farmers
Kelly Thomas Cell # 712-223-6650 Executive Casino Host at WinnaVegas
Timeline
Claims Generalist Associate
Progressive
05.2022 - Current
Enumerator
Census Bureau
07.2020 - 10.2020
Executive Casino Host
WinnaVegas Casino Resort
05.2015 - 06.2022
Table Games Dealer
WinnaVegas Casino Resort
08.2013 - 06.2015
Active Shooter training Supervisor I training Effective Communications training BSA training Joingo App training BSA Ditronics training Casino Trac training Xibo training -
Completed Nick Ippolito's Casino Player Development Training seminar at Osage Casino -
Completed Executive Host University with Michael Laffey -
Time management training at the Venetian Hotel in Las Vegas -
Associate of Arts Degree -
Western Iowa Tech Community College
High School Diploma -
North High School