Aleah Jackson
Prattville
Summary
Dynamic customer service representative with exceptional oral and written communication abilities, complemented by strong active listening and analytical problem-solving skills. Committed to enhancing customer experiences through a service-oriented approach, effectively understanding customer needs and delivering tailored solutions that foster loyalty. Proven track record in building lasting relationships by prioritizing customer satisfaction and addressing concerns with empathy and professionalism. Adept at navigating challenging situations to ensure positive outcomes and drive repeat business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TEKsystems
Remote
09.2024 - 06.2025
- Updated CRM system with comprehensive records of customer interactions to facilitate effective service history management.
- Analyzed customer feedback and partnered with team members to develop actionable strategies for elevating customer satisfaction scores.
- Designed and implemented product training sessions for new employees, focusing on improving service delivery effectiveness.
- Tracked service metrics and communicated insights to management to drive operational efficiency.
Member Service Representative
BroadPath Healthcare Solutions
Remote
01.2022 - 05.2023
- Facilitated communication with customers through calls and emails to resolve inquiries regarding product and service details.
- Developed expertise in internal systems and service role tasks to deliver proficient assistance in fulfilling customer demands.
- Assessed customer requirements and responded promptly with customized recommendations to enhance service experience.
Customer Service Representative
Concentrix
Remote
02.2021 - 11.2022
- Guided customers through TurboTax account access and addressed filing challenges to enhance user experience.
- Established comprehensive customer service guidelines and procedures to ensure alignment with best practices in the industry.
- Analyzed customer feedback and implemented solutions to effectively resolve inquiries and complaints.
- Navigated and responded effectively to evolving circumstances, fostering a resilient work environment.
Cashier
McDonald's
02.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
ASK Telemarketing
01.2018 - 02.2019
- Assisted customers with filing unemployment claims online.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier/Sales Associate
Walmart
04.2016 - 01.2018
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Assisted customers with returns, refunds and resolving transaction issues
- Performed cash, card and check transactions to complete customer purchases
Education
Bachelor - Criminal Justice
Southern New Hampshire University
Hooksett, NH06-2025
GED -
Trenholm State Technical College
Montgomery, AL05-2016
Skills
- Call Center
- Customer Support
- Medication Administration (Less than 1 year)
- Communication Skills
- Caregiving
- Vital Signs
- Home Care
- Senior Care
- Telemarketing
- Cash handling
- Restaurant experience
- Sales
- Microsoft Word
- Alzheimer's care
- Hospice care
- Refunds and Exchange
- Livechat Messaging
- Good Telephone Etiquette
- Courteous with strong service mindset
- Understanding customer needs
- Complex product knowledge
- Inbound and outbound calling
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer CST Time Zone Authorized to work in the US for any employer
Certification
First Aid Certification
Certified Medication Aide
CPR Certification
CPI Certification
Timeline
Customer Service Representative
TEKsystems
09.2024 - 06.2025
Member Service Representative
BroadPath Healthcare Solutions
01.2022 - 05.2023
Customer Service Representative
Concentrix
02.2021 - 11.2022
Cashier
McDonald's
02.2019 - 01.2021
Customer Service Representative
ASK Telemarketing
01.2018 - 02.2019
Cashier/Sales Associate
Walmart
04.2016 - 01.2018
Bachelor - Criminal Justice
Southern New Hampshire University
GED -
Trenholm State Technical College