Aleah Nachreiner
Canyon Lake
Summary
Dynamic team leader and customer service expert with proven experience at Johnny Mac’s. Excelled in multitasking and team collaboration, enhancing customer satisfaction and reducing wait times. Skilled in POS software and adept at fostering a welcoming atmosphere. Achieved consistent quality and timely food delivery, demonstrating a strong detail-oriented approach and adaptability.
Overview
5
5
years of professional experience
Work History
Host, Busser, Expo, Cashier
Johnny Mac’s
11.2021 - 12.2024
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Host Manager/ Shift Lead
Lindo Michoacan
03.2021 - 11.2021
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Managed host scheduling weekly as well as stepping in for shift coverage when necessary
Host/busser
Juan’s Flaming Fajitas
03.2020 - 02.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Standard -
Odyssey Charter
Las Vegas, NV05.2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Detail-oriented
- POS software
- Server support
Timeline
Host, Busser, Expo, Cashier
Johnny Mac’s
11.2021 - 12.2024
Host Manager/ Shift Lead
Lindo Michoacan
03.2021 - 11.2021
Host/busser
Juan’s Flaming Fajitas
03.2020 - 02.2021
Standard -
Odyssey Charter