Open To Work
Aleah Simpson
DME Express
Fulton,Mississippi
6
years of professional experience
I am a reliable customer service representative with a little over 5 years experience supporting patient needs, processing order updates, and managing high-volume call activity. Strong in active listening, critical thinking, and complaint handling, with a focus on accurate records and positive customer outcomes. My goal (our goal) with DME is to provide great customer service experience. Handle every call with the upmost care. Customer service is my passion. I enjoy knowing that I'm making a positive outcome in someone's life.
Work History
Customer Service Representative
5 Years 10 Months- Managed inbound patient calls, resolving service requests and routing urgent equipment issues.
- Trained new representatives on call handling, documentation standards, and service workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated delivery, pickup, and replacement schedules with patients, drivers, and internal teams.
- Processed order updates in customer records, ensuring accurate documentation and follow-through.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Conflict resolution
Complaint handling
Complaint resolution
Customer satisfaction measurement
Professional telephone demeanor
Timeline
Customer Service Representative
DME Express
01.2021 - CurrentRead More
Mantachie High School
High School Diploma
Read More