Aleah Volantis

• Supervised team members to enhance daily operations and workflow efficiency.
• Trained new staff on company procedures and safety protocols.
• Resolved customer complaints promptly, ensuring high satisfaction levels.
• Executed thorough opening, closing, and shift change functions to uphold operational standards.
• Provided leadership and mentoring to newly hired employees on company policy.
• Educated front-of-house staff on restaurant policies, guest service techniques, and communication skills.
• Delegated tasks to staff while setting clear priorities and goals.

Professional References.

Shania Patton (Manager)

Phone: (805) 607-7965

Daniel Gil (Manager)

Phone: (818) 300-7551

• Greeted and welcomed guests with professionalism and friendliness.
• Provided detailed menu explanations and addressed customer concerns.
• Maintained cleanliness and organization of the dining area during all shifts.
• Accurately processed customer payments using the point-of-sale system.
• Supported team members during peak hours to improve service efficiency.
• Handled cash register transactions for dine-in and take-out orders.
• Monitored dining room activity to ensure positive guest experiences.
• Trained new FOH staff in restaurant procedures and food safety standards.