Talented professional with expert sales and customer service talents. Composed persona known for having excellent drive. Insightful Customer Service Professional with 10+ years of customer service experience.
Hi, I’m
Aleania Carter
Charlottesville,VA
Summary
Overview
8
years of professional experience
Work History
City Of Charlottesville- Parks And Rec
CSA 1
09.2022 - Current
Job overview
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Tuesday Morning
Assistant Store Manager
11.2020 - Current
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
South Street Brewery
Server
10.2017 - 03.2020
Job overview
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected orders and relayed them to bartenders quickly and accurately.
- Checked guests' identification before serving alcoholic beverages.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
Timberwood Tap House
Server
06.2015 - 10.2017
Job overview
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Charlottesville High SchoolCharlottesville, VA
Diploma from General Studies
06.2002
University Overview
Skills
- Goals and Performance
- Store Management
- Cash Handling
- Store Merchandising
- Cleaning
- Point of Sale Systems
- Billing Adjustments and Refunds
- Telephone Reception
- Understanding Customer Needs
- Exceptional Communicator
Timeline
CSA 1
City Of Charlottesville- Parks And Rec
09.2022 - Current
Assistant Store Manager
Tuesday Morning
11.2020 - Current
Server
South Street Brewery
10.2017 - 03.2020
Server
Timberwood Tap House
06.2015 - 10.2017
Charlottesville High School
Diploma from General Studies
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