Stephanie Paul
5011 Coventry Parkway, Fort Wayne
Summary
Customer service professional with extensive experience, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through effective communication and product knowledge. Skilled in team collaboration and adept at utilizing banking software to streamline operations. Ensures a positive experience for clients of all needs including transactional, account opening and lending.
Overview
2027
2027
years of professional experience
Work History
CSA 1
1st Source Bank
Fort Wayne, IN
09.2024 - Current
- Responded to customer inquiries, providing accurate information and support regarding rates, accounts and lending.
- Assisted in resolving customer complaints, ensuring a positive experience.
- Utilized banking software to process transactions efficiently and accurately.
- Collaborated with team members to enhance operational efficiency.
- Maintained knowledge of bank products and services to provide informed recommendations.
- Adapted quickly to new procedures and systems, ensuring seamless support for customers.
- Conducted follow-ups with customers to ensure satisfaction and improve retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Service Team Leader
Meijer
Fort Wayne, IN
08.2022 - 08.2024
- Led a team of 50 on daily operations to ensure efficient service delivery and team productivity.
- Trained and mentored staff on customer service best practices and company policies.
- Implemented process improvements that enhanced workflow efficiency across service areas.
- Monitored team performance, providing feedback to foster professional development.
- Coordinated scheduling and staffing to optimize service coverage during peak hours.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Collaborated with management to develop strategies for increased customer satisfaction.
Sales Associate
Guitar Center
Fort Wayne, IN
2021 - 08.2022
- Assisted customers in selecting musical instruments and accessories, enhancing their shopping experience.
- Maintained knowledge of current product offerings and promotions to provide accurate information to customers.
- Processed sales transactions efficiently using point-of-sale systems, ensuring prompt service at checkout.
- Collaborated with team members to achieve store sales goals through effective communication and teamwork.
Manager
Walgreens
Muncie, IN
2020 - 05.2021
- Managed inventory levels, optimizing stock turnover while minimizing waste and loss.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions and merchandising.
- Implemented best practices for safety, resulting in a compliant work environment aligned with regulatory requirements.
Youth Opportunity Specialist
Youth Opportunity Center
Muncie, IN
2017 - 08.2020
- Collaborated with multidisciplinary teams to develop individualized support plans for youth clients.
- Facilitated workshops and group activities to enhance youth engagement and skill development.
- Assisted in case management by maintaining accurate documentation of client progress and outcomes.
- Implemented strategies to promote positive behavior among youth in various programs.
- Developed educational materials tailored to the needs of diverse youth populations.
Manager
McDonald’s
Muncie, IN
2014 - 11.2017
- Fostered team collaboration by facilitating regular meetings focused on performance improvement and goal alignment.
- Enhanced customer experience through effective issue resolution and proactive service initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Burris Laboratory
Muncie, IN2010
Skills
- Customer service
- Problem resolution
- Team collaboration
- Product knowledge
- Complex Problem-solving
- Hospitality and accommodation
- Inbound and outbound calling
- Calm and professional under pressure
Timeline
CSA 1
1st Source Bank
09.2024 - Current
Service Team Leader
Meijer
08.2022 - 08.2024
Sales Associate
Guitar Center
2021 - 08.2022
Manager
Walgreens
2020 - 05.2021
Youth Opportunity Specialist
Youth Opportunity Center
2017 - 08.2020
Manager
McDonald’s
2014 - 11.2017
High School Diploma -
Burris Laboratory