Alearra Kennedy
Summary
Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and committed to providing outstanding customer service and maximizing sales.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus Federal
, Remote
01.2019 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Walmart Super Center
Magee, MS
04.2016 - 12.2018
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Magee High School
Magee, MS05-2014
Skills
- Account Updating
- Data Collection
- Inbound and Outbound Calling
- Report Generation
- Paperwork Processing
- Data Entry Experience
- Call Management
- Shipping and Receiving Understanding
- Researching
- Documentation
- Problem-Solving Abilities
- Problem Resolution
- Order Processing
- Microsoft Outlook
- Typing Proficiency
- Microsoft Office Suite
Timeline
Customer Service Representative
Maximus Federal
01.2019 - 12.2023
Customer Service Representative
Walmart Super Center
04.2016 - 12.2018
High School Diploma -
Magee High School