Aleasha Harmon
Billings,MT
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and improvement toward store accuracy. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
9
9
years of professional experience
Work History
Window Clerk
USPS
08.2023 - Current
- Assisted customers with inquiries regarding services, tracking, and postage.
- Implemented best practices for handling sensitive materials, ensuring compliance while still delivering in timely manner
Gas Station Attendant
Alderman’s Quick Stop
11.2022 - 11.2023
- Monitored fuel stations, restocked shelves, and maintained cleanliness of store areas.
- Conducted cash transactions accurately, handling payments and providing change efficiently.
Merchandise Lead
Sam’s Club
04.2022 - 11.2023
- Implemented visual merchandising strategies to enhance customer experience and increase sales
- Operate a standing forklift
- Coordinate plan of action with other shift crew to optimize promotions, resets, and sales
- Boost employee morale through frequent recognition and reinforcing positive behaviors
- Suggesting correlating product to increase sales and customer satisfaction
- Conducted regular audits on departments to ensure accuracy of inventory
- Preforming Safety Walks through aisles to inspect all steel structures are undamaged and pallets properly secured in steel bays
- Delegating tasks according to individual strengths and skillsets.
Store Supervisor
Walgreens
06.2021 - 04.2022
- Scheduling shift routine to provide workers with breaks and lunches with maintaining a staffed store for peak sales hours
- Assisting Pharmacy with lines by stepping in to deliver fast and friendly service
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Coordinated promotional displays and product placements to drive sales
- Theft prevention and reduce shrinkage of store used items and damaged goods
Merchandiser
Sam’s Club
10.2020 - 06.2021
- Collaborated with team to ensure timely restocking of merchandise on shelves.
- Answered customer assistance requests and price checks for cashiers
- Verified products appeared at correct locations and price signage is correct
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
Front End Supervisor
Hobby Lobby
Billings, MT
05.2017 - 10.2020
- Resolved customer inquiries, returns, and complaints promptly, contributing to high satisfaction levels.
- Conducted regular staff meetings to communicate goals, expectations, and provide feedback on performance.
- Promoted store sales events to keep customers informed of ongoing offers.
- Maintained well-organized and clean entrance
- Collaborate with store management to engage potential thieves
- Trained new employees on company policies, procedures, and loss prevention
- Coordinated breaks for front-end staff members, ensuring seamless coverage at all times during busy periods.
- Suggesting merchandise for projects to increasing sales and customer satisfaction
Skills
- Customer service
- Multitasking and organization
- Sales strategies
- Team building and leadership
- Employee training
- Motivational and Constructive
- Critical thinker
Timeline
Window Clerk
USPS
08.2023 - Current
Gas Station Attendant
Alderman’s Quick Stop
11.2022 - 11.2023
Merchandise Lead
Sam’s Club
04.2022 - 11.2023
Store Supervisor
Walgreens
06.2021 - 04.2022
Merchandiser
Sam’s Club
10.2020 - 06.2021
Front End Supervisor
Hobby Lobby
05.2017 - 10.2020