Lawrence Woods
Hampton,GA
Summary
Achieved exceptional customer satisfaction and operational efficiency as a Window Clerk at the United States Post Office, leveraging expert cash handling and problem-solving skills. Excelled in team collaboration and customer service, consistently exceeding performance standards and enhancing security protocols. Recognized for adaptability and commitment to excellence, contributing significantly to the postal service's success.
Overview
27
27
years of professional experience
Work History
Window Clerk
United States Post Office
10.1997 - Current
- Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
- Recognized potential security risks related to suspicious packages and followed proper protocols to ensure safety.
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
- Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Efficiently processed bulk mailings for business clients while maintaining attention to detail and accuracy in pricing calculations.
- Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
Education
High School Diploma -
IUPIU
Indianapolis, IN05.1975
Skills
- Motivational Skills
- Cash handling expertise
- Customer Service
- Order picking and processing
- Cash Register Operation
- Cash Handling Accuracy
- Shipping and packaging
- Payment Processing
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Customer Assistance
- Adaptable and Flexible
- Team Collaboration
- Creative Thinking
- Active Listening
- Cash Handling
- Cooperative Attitude
- Customer Relations
- Product Knowledge
- Customer Transactions
- Analytical Thinking
- Basic Mathematics
- Issue Resolution
- Cash Drawer Balancing
Timeline
Window Clerk
United States Post Office
10.1997 - Current
High School Diploma -
IUPIU