Alec Alford
Summary
Highly efficient, hardworking and customer service-oriented team player who is skilled at being organized, serving customers' needs, and being resourceful. Works efficiently to resolve issues and cultivates relationships by securing manufactures, clients and customer loyalty. Excellent interpersonal skills to put clients at ease and is also, a dedicated professional photographer who utilizes the camera lenses, the controls and composition, to capture stunning results.
Overview
11
11
years of professional experience
Work History
Automotive Parts Specialist
West Broad Honda
05.2022 - Current
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Recommend Wholesale/ commercial auto parts and maintain inventory
- Arrange the ordering of special parts per customer request
- Talk to National and International body shops
- Arrange estimates for payees
- CDK certified and Parts Trader Certified
Freelance Photographer
Self-employed
06.2016 - Current
- Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
- Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients.
- Built a diverse portfolio by working with clients across multiple industries, showcasing versatility and adaptability.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Established a strong online presence through social media marketing and website development, attracting new clients and expanding brand reach.
- Provided exceptional customer service throughout the entire project lifecycle, fostering long-term client relationships.
Employee Service Representative
Advanced Auto
01.2015 - 05.2022
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Auto parts specialist/ install and sell auto parts
- Wholesale parts/ Commercial parts advisor.
- performed basic administration processing, approval of transactions, and data entry.
- stocked storage area with merchandise and kept accurate accounts of inventory.
Peer Golf Counselor
First Tee
05.2013 - 05.2015
- Worked with young and beginner golfers on golf techniques.
- Maintained facility, equipment, and carts.
- Promoted a safe and secure environment for the golfers and staff.
Education
Bachelor of Fine Arts - Photography
Virginia Commonwealth University
Richmond, VA05.2022
Skills
- Product presentation
- Customer service oriented
- Supplier Negotiations
- Industry Trends
- Parts Cataloging
- Creative concept development
- Visual Design
- Digital Enhancements
- Social Media marketing and Branding
- Organizational and time management skills
- Adobe creative suite, Adobe Lightroom, Photoshop
Timeline
Automotive Parts Specialist
West Broad Honda
05.2022 - Current
Freelance Photographer
Self-employed
06.2016 - Current
Employee Service Representative
Advanced Auto
01.2015 - 05.2022
Peer Golf Counselor
First Tee
05.2013 - 05.2015
Bachelor of Fine Arts - Photography
Virginia Commonwealth University
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