Samuel Gutierrez
San Antonio,TX
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Silver Eagle Beverages, leveraging expert parts knowledge and superior problem-solving abilities. Skilled in inventory management and supplier negotiations, I consistently exceed performance goals through effective communication and team collaboration. Achieved a notable increase in productivity by streamlining order fulfillment processes.
Overview
11
11
years of professional experience
Work History
Automotive Parts Specialist
Silver Eagle Beverages
San Antonio, TX
09.2023 - Current
- Issued parts to technicians to complete daily repairs.
- Coordinated special orders for hard-to-find or unique items, resulting in increased productivity
- Stocked high usage parts, following bins system accurately to minimize inventory errors.
- Strengthened technicians relations by proactively following up on orders and maintaining open lines of communication.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Collaborated with team members to optimize fleet operations and achieve preventive maintenance goals.
- Streamlined inventory management by implementing an efficient organization system for easy access to parts.
- Performed quality control checks on incoming shipments before adding them into inventory.
- Operated forklift to move heavy pallets and containers of parts between vehicles and storage locations.
- Tracked parts use and charged items to repair orders for billing.
- Utilized computer systems to efficiently manage repair orders, track inventory levels, and generate reports for management review.
- Organized parts storage and stocked inventory according to established guidelines I set in place.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Ordered parts from various distributors to fulfill demands.
- Adhered to company guidelines for performance and compliance.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Stocked and managed stock of parts.
Automotive Painter
Silver Eagle Beverages
San Antonio, TX
12.2019 - 09.2023
- Collaborated with team members to complete large-scale projects, maintaining a cohesive work environment and improving overall efficiency.
- Enhanced vehicle appearance by applying high-quality paint jobs, ensuring fleet satisfaction and expectations.
- Maintained a safe and clean workspace by adhering to safety protocols and properly disposing of hazardous materials, reducing workplace accidents.
- Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
- Completed complex vinyl application within tight deadlines, demonstrating exceptional time management skills and attention to detail.
- Mentored junior painters in proper techniques and best practices, fostering professional growth within the team members.
- Streamlined painting processes by implementing efficient spray techniques, reducing waste and increasing productivity.
- Maintained strong relationships with suppliers to ensure timely delivery of materials needed for ongoing projects, avoiding potential delays or setbacks.
- Hammered out minor body dents and dimples using bumping hammer.
- Reduced material costs by optimizing paint usage and minimizing waste, contributing to the profitability of the shop.
- Managed multiple projects simultaneously while maintaining focus on quality control for each individual task assigned.
- Participated in ongoing training opportunities for continual improvement of skills related to industry advances in technology or materials used in automotive painting processes.
- Used surface preparation and painting techniques to paint surfaces of cars, trucks and fleet vans.
- Upheld quality standards by conducting thorough inspections of completed work before releasing vehicles back to fleet.
- Increased workflow efficiency by proactively addressing minor repairs before painting, minimizing rework after the final coat was applied.
- Removed rust and other debris from surfaces to paint and fill cavities and dents using sandpaper, wire brush and body fillers and applicators.
- Adapted quickly to new projects or changing requests, demonstrating flexibility and commitment to excellent service.
- Assisted with inventory management for paint supplies and equipment, contributing to cost-effective operations within the shop.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Prepared and applied stencils, computer-generated decals or other decorative items to tractors and trailers.
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
Fuel Service Technician
Silver Eagle Beverages
San Antonio, TX
04.2016 - 12.2019
- Fueled tractors and trailers to eliminate driver downtime.
- Enhanced fueling efficiency by implementing streamlined procedures and safety measures.
- Conducted thorough equipment inspections, maintaining optimal performance and minimizing malfunctions.
- Collaborated with team members to achieve timely completion of fueling tasks, maximizing productivity.
- Operated and drove commercial vehicles safely and efficiently.
- Assisted in training new hires on proper fueling and warehouse truck staging techniques and safety precautions, fostering a culture of continuous learning.
- Inspected fueling equipment and reported malfunctions and inconsistencies for proper maintenance.
- Performed daily DOT vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Supported warehouse operations by organizing trucks for loading beverage products onto side loading trailers.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Shined vehicle windows and windshields to remove water spots.
- Ensured exceptional final results with meticulous washing, waxing, polishing tractors and trailers.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Inspected vehicles and equipment for visible damage or DOT violations.
- Followed safety guidelines for cleaning vehicles and equipment.
- Maintained records of cleaning activities.
- Participated in ongoing training opportunities for personal growth and development as a driver within the company.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Operated various types of commercial vehicles, including tractor-trailers, box trucks, and flatbeds, demonstrating adaptability in different work settings.
- Dropped and hooked trailers and changed configuration of equipment.
- Coordinated effectively with warehouse to ensure smooth logistics handling during each trip to our Del Rio Location
Parts Counter Person
PepBoys
San Antonio, TX
03.2015 - 03.2016
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Streamlined parts ordering process by utilizing computer system more efficiently, reducing wait times for customers and improving overall satisfaction.
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
- Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business.
- Assisted management in creating promotional materials highlighting special offers on select merchandise.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Organized parts storage and stocked inventory according to established guidelines.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Electronics Sales Associate
RadioShack
San Antonio, TX
09.2014 - 03.2015
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized company-provided resources such as brochures or demo stations to engage customers in interactive learning experiences about new products or upcoming releases.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
- Checked to see if requested items were available from store's inventory.
- Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
- Processed transactions efficiently at the point of sale, ensuring accuracy in handling cash and credit payments along with issuing receipts or refunds when necessary.
- Established trust with customers by offering unbiased advice, transparent pricing information, and clear explanations of product warranties or return policies as applicable.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Boosted accessory sales through effective up-selling techniques.
- Cultivated loyal customer base with exceptional after-sales support and follow-ups.
- Increased repeat business by establishing personalized rapport with customers.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Reinforced store's brand image through meticulous adherence to corporate visual and service standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Shoe Department
San Antonio, TX
11.2013 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Automotive Parts Salesperson
Buggy Warehouse
San Antonio, TX
04.2013 - 11.2013
- Initiated strategic partnerships with local car clubs and enthusiast groups to establish mutually beneficial collaborations that drove increased foot traffic into the store.
- Expedited shipping processes by negotiating favorable terms with suppliers, enabling faster delivery times for critical components.
- Maximized cross-selling potential by suggesting complementary accessories or related products based on individual client preferences or needs during their purchase experience.
- Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
- Improved overall store appearance by creating organized displays and regularly updating product signage, attracting more customers and increasing sales opportunities.
- Boosted sales revenues by organizing promotional events and offering targeted discounts on select merchandise during peak seasons.
- Developed long-lasting relationships with clients through excellent communication skills and consistent follow-ups, fostering loyalty and repeat business.
- Facilitated seamless communication between warehouse personnel and front-end sales team, ensuring accurate and timely order fulfillment.
- Enhanced store inventory management by maintaining accurate records of products, ensuring timely reordering and minimizing stockouts.
- Established rapport with key automotive parts suppliers to secure preferential pricing for high-volume orders, ultimately increasing profit margins.
- Conducted regular audits of inventory levels to identify slow-moving items, optimizing storage space usage and reducing carrying costs.
- Efficiently resolved customer disputes or complaints regarding incorrect orders or returns, fostering goodwill between the business and its clientele.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Education
Highlands High School
San Antonio, TX04.2013
Skills
- Parts Cataloging
- Vehicle diagnostics
- Supplier Negotiations
- Warranty Administration
- Ordering parts
- Problem-solving skills
- Vehicle operations knowledge
- Forklift Operation
- Invoice Processing
- Inventory Management
- Supply orders
- Delivery Coordination
- Inventory Auditing
- Vendor Relations
- Product presentation
- Expert Parts Knowledge
- Customer Service
- Team Collaboration
- Verbal and written communication
- Email Communication
- Clean Driving Record
- Training and coaching
- Order Fulfillment
- Shipping coordination
- Coordinating paperwork
- Purchasing oversight
- Returns processing
- Proficient in Dossier fleet management software
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Reliability
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Customer relationship development
- Task Prioritization
- Time management abilities
- Continuous Improvement
- Adaptability
- Price Negotiation
- Order documentation
Timeline
Automotive Parts Specialist
Silver Eagle Beverages
09.2023 - Current
Automotive Painter
Silver Eagle Beverages
12.2019 - 09.2023
Fuel Service Technician
Silver Eagle Beverages
04.2016 - 12.2019
Parts Counter Person
PepBoys
03.2015 - 03.2016
Electronics Sales Associate
RadioShack
09.2014 - 03.2015
Sales Associate
Shoe Department
11.2013 - 09.2014
Automotive Parts Salesperson
Buggy Warehouse
04.2013 - 11.2013
Highlands High School