Alec Berry
RUSTON
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
5
5
years of professional experience
Work History
Server
Biltmore Estate
02.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Pies & Pints
07.2022 - 08.2023
- Maintained cleanliness and organization of dining area by clearing tables promptly and keeping server station clean and sanitized.
- Provided exceptional customer service by promptly addressing customer complaints and ensuring a resolution.
- Accurately processed cash transactions for an average of 50 customers per shift, ensuring a 100% accuracy rate.
Server
Snowshoe Resort
06.2021 - 02.2022
- Maintained consistent positive customer satisfaction by providing exceptional service and addressing any concerns or complaints promptly and effectively
- Increased sales revenue through upselling and recommending additional menu items to customers
- Developed and implemented an efficient cleaning chart for the restaurant
Pre-Ski Instructor/child care attendent
Snowshoe Ski-School
12.2019 - 03.2021
- Maintained a consistent daily routine for30+2-4 year old children, ensuring they were properly fed, had potty breaks and were dressed properly for ski-lesson
- Collaborated with instructors to create personalized lesson plans for each child, resulting in improvement in skill progression and a decrease in accidents
- Developed clear communication channels with parents, resulting in an increase in positive feedback regarding the parent drop-off and pick-up process
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
Education
Diploma -
Ruston High School
Ruston, LA05.2015
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Sales expertise
- Inventory management
- Time management
- Effective communication
- Budgeting and finance
Hobbies and Interests
Child-Care, Creative Expression, Customer Service, Travel, Learning New Skills
LEADERSHIP EXPERIENCE
- Snowshoe Ski-School
- Pre-Ski Supervisor
- Snowshoe, WV
- Nov2020 - Mar2021
- Managed a team of6 ski instructors/child care attendents and oversaw the care of30+ children daily during season.
- Implemented a comprehensive communication strategy to engage parents and give accurate feed back on childs ski-lesson and daily activites throughout the day.
- Led my team of ski instructors, providing ongoing training and support to ensure high quality teaching methods.
Timeline
Server
Biltmore Estate
02.2024 - 10.2024
Server
Pies & Pints
07.2022 - 08.2023
Server
Snowshoe Resort
06.2021 - 02.2022
Pre-Ski Instructor/child care attendent
Snowshoe Ski-School
12.2019 - 03.2021
Diploma -
Ruston High School
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