ALEC CECOGO
Saint Louis
Summary
Dynamic Inside Sales Representative with a proven track record excelling in performance analysis and conflict resolution. Skilled in cultivating client relationships and implementing process improvements, I leverage analytical thinking to drive sales growth and enhance customer satisfaction. Committed to delivering tailored solutions that meet diverse customer needs.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Ox Car Care
Earth City
04.2025 - Current
- Assisted in resolving customer complaints in a prompt manner.
- Researched customer needs and preferences to identify opportunities for new business.
- Conducted outbound calls to existing clients to upsell products or services.
- Provided customers with product information, pricing and availability.
- Cross-sold additional products or services based on customer needs.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
Inside Sales Representative
Secure24 ADT
Earth City
06.2024 - 03.2025
- Leveraged product expertise to address customer needs and secure sales.
- Cultivated strong client relationships to enhance repeat business and referrals.
- Generated leads and closed sales through effective communication of product value.
- Managed customer relationships by providing tailored solutions to meet specific needs.
Pipeline Performance Manager
Abstrakt Marketing Group
Saint Louis
12.2022 - 04.2024
- Developed and implemented performance management plans to improve employee engagement, productivity, and overall organizational success.
- Identified areas of opportunity within teams and created strategies to address them.
- Created procedures for evaluating employee performance against set metrics, providing feedback and coaching employees as needed.
- Provided ongoing support for managers in the development of individual performance improvement plans.
- Maintained open communication channels between supervisors and managers and subordinates through regular one-on-ones and team meetings.
Sales Canvasser
Midtown Home Improvements
Wentzville
05.2019 - 08.2022
- Developed effective communication and interpersonal skills while canvassing door-to-door in residential areas.
- Trained and supervised a team of 15+ canvassers in the field.
- Utilized market research techniques to identify target areas for canvassing activities.
- Implemented best practices for data security and privacy when handling customer information.
- Optimized existing processes by leveraging technology tools such as CRMs, GIS mapping systems.
- Developed and implemented successful canvassing strategies to engage new customers.
Customer Service Representative
Sprint
Collinsville
02.2018 - 07.2019
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Door to Door Sales Representative
DishOne
Dallas
12.2016 - 01.2018
- Communicated product features, advantages, and benefits to customers.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Generated leads and maintained lists of prospective customers.
- Developed comprehensive proposals for prospective clients based on their needs.
- Leveraged CRM software tools effectively for tracking customer interactions and managing pipeline activity.
- Generated new leads through cold-calling, networking, and referrals.
Education
High School Diploma -
Amarillo High School
Amarillo05.2015
Skills
- Performance Analysis
- Analytical Thinking
- Multitasking
- Adaptability
- Emotional Intelligence
- Process Improvement
- Conflict Resolution
- Coaching and Mentoring
- Team building
- Problem-solving abilities
- Interpersonal Skills
Timeline
Inside Sales Representative
Ox Car Care
04.2025 - Current
Inside Sales Representative
Secure24 ADT
06.2024 - 03.2025
Pipeline Performance Manager
Abstrakt Marketing Group
12.2022 - 04.2024
Sales Canvasser
Midtown Home Improvements
05.2019 - 08.2022
Customer Service Representative
Sprint
02.2018 - 07.2019
Door to Door Sales Representative
DishOne
12.2016 - 01.2018
High School Diploma -
Amarillo High School
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