Alec Christenson
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
4
4
years of professional experience
Work History
Barista
SpartanNash
08.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Team Member
Qdoba
08.2021 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
Team Member
Tropical Smoothie Cafe
04.2021 - 06.2021
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Arts - Illustration
Kendall College of Art And Design
Grand Rapids, MI05-2027
High School Diploma -
Forest Hills Eastern
Ada, MI05-2023
Skills
- Espresso machine operation
- Opening and closing duties
- Display case merchandising
- Recipe adherence
- Coffee and tea expertise
- Coffee machinery
- Safe food handling practices
- Conflict mediation
- Ingredient restocking
- POS systems
- Excellent memory
Timeline
Barista
SpartanNash
08.2023 - Current
Team Member
Qdoba
08.2021 - 03.2023
Team Member
Tropical Smoothie Cafe
04.2021 - 06.2021
Bachelor of Arts - Illustration
Kendall College of Art And Design
High School Diploma -
Forest Hills Eastern