Summary
Overview
Work History
Education
Skills
Timeline
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Alec Gelzinis

Haines City,FL

Summary

Dynamic, hospitality-driven individual with extensive experience at the Walt Disney World Resort, excelling in new employee training and customer service. Proven leadership skills foster team collaboration, enhancing guest satisfaction. Adept in food safety and POS systems, I consistently drive operational success while creating memorable experiences for guests. Passionate about promoting inclusivity and teamwork.

Overview

8
8
years of professional experience

Work History

Resort Hospitality Cast Member & Trainer

Walt Disney World Resort
Lake Buena Vista, FL
08.2024 - Current
  • Approached customers and engaged in conversation through the use of effective interpersonal and people skills in a high-end, luxury environment.
  • Took guest orders for food and beverages, including allergy orders and alcohol.
  • Ensured each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Followed food safety and sanitation procedures.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Monitored food quality control procedures to ensure high standards of product.
  • Maintained guest satisfaction and loyalty using the five keys.
  • A strong advocate for diversity and inclusion, always welcoming and greeting new cast members, helping them with any questions, and assisting them with any needs.

Park Greeter Trainer

Walt Disney World Resort
Lake Buena Vista, FL
07.2022 - 08.2024
  • Greeted Guests and explained park facilities and services available for public use, answered questions, gave directions, resolved visitor complaints and maintained good public relations.
  • Provided guest service recovery and collaborated with other lines of business in order to efficiently find solutions.
  • Served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built strong relationships with co-workers and leadership in order to achieve the best possible experience for guests.

Trainer & Personalized M&M'S Supervisor

Mars Retail Group
Lake Buena Vista, FL
12.2020 - 07.2022
  • Focused on promoting a premium and personalized service for our guests by proactively engaging with them, anticipating their needs, and explaining the services we provide.
  • Maintained a safe and clean environment for our guests and employees.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
  • Trained newly hired associates to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated, and monitored training effectiveness through observation.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Planned and managed operations to achieve objectives and sales goals.
  • Maintained high food safety and allergen standards.

Associate Trainer & Zone Leader

Panera Bread
Davenport, FL
05.2017 - 03.2021
  • Created new and improved strategies for teaching employees in order to maximize understanding and interest in process.
  • Instructed new team members on how to complete tasks such as preparing food, taking orders, prepping food and opening and closing the restaurant.
  • Provided guidance and leadership throughout shifts with team members.
  • Coached team members when making mistakes and informed them on how to improve.
  • Made recommendations to improve training based upon observations and feedback from trainees.
  • Guided and supported team members to consistently achieve team and personal goals.
  • Managed and administered team member's deployments and breaks during their shifts.
  • Assisted in achieving a maintained, cleaned and organized restaurant.
  • Instructed new team members on how to complete tasks such as preparing food, taking orders, prepping food and opening and closing the restaurant.
  • Provided guidance and leadership throughout shifts with team members.
  • Coached team members when making mistakes and informed them on how to improve.
  • Assisted in ordering merchandise for stores and managed inventory.
  • Received awards during this time such as Associate of the Quarter.

Education

High School Diploma -

Northwestern Regional High School
Winsted, CT
06.2019

Skills

  • New employee training
  • Multitasking in fast-paced settings
  • Skilled in efficient service
  • Point Of Sale operation
  • Strong communication skills
  • Customer engagement
  • Organizational skills
  • Proficient in mobile technology
  • Collaborative team leadership
  • Understanding of food safety practices

Timeline

Resort Hospitality Cast Member & Trainer

Walt Disney World Resort
08.2024 - Current

Park Greeter Trainer

Walt Disney World Resort
07.2022 - 08.2024

Trainer & Personalized M&M'S Supervisor

Mars Retail Group
12.2020 - 07.2022

Associate Trainer & Zone Leader

Panera Bread
05.2017 - 03.2021

High School Diploma -

Northwestern Regional High School

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Alec Gelzinis