Alec Gray
Punta Gorda,FL
Summary
Hardworking employee enthusiastic about learning new skills. Offers strong relationship-building, and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Ramp Agent/Lead
Alliance Ground International
11000 Terminal Access Rd, Fort Myers FL 33913
02.2025 - Current
- Oversaw aircraft ramp operations to guarantee punctual arrivals and departures.
- Oversaw baggage handling processes to optimize loading times and improve operational efficiency.
- Directed safety protocol implementation for ramp operations, ensuring adherence to industry standards.
- Mentored junior staff on equipment operation and safety protocols to enhance team proficiency.
Ramp Agent/Lead
Swissport International
11000 Terminal Access Rd, Fort Myers FL 33913
07.2023 - 02.2025
- Oversaw aircraft movements into and out of parking positions using hand signals.
- Oversaw safe operation of diverse equipment, including conveyor belts, push-back tractors, and tugs.
- Oversaw flight schedule monitoring to guarantee timely landings and mitigate loading delays.
- Streamlined real-time communication between ground crew, flight crew, and tow personnel through headset radio to enhance loading and unloading safety.
Preload/driver
United Postal Service, UPS
150 S Lombard Rd Addison Il, 60101
07.2022 - 05.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Ambulance Driver
Superior Ambulance
395 W Lake St, Elmhurst, IL 60126
12.2021 - 05.2022
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
- Assisted patients onto ambulance gurney and with transfer into ambulance.
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
Cashier/Drive Thru and Customer Service
Portillos
134 E Lake St, Bloomingdale, IL 60108
10.2017 - 03.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
No Degree - Fire Science
College of DuPage
Glen Ellyn, IL05.2022
High School Diploma -
Glenbard North High School
Carol Stream, IL05.2019
Skills
Passenger and Cargo Transport
Pre- and Post-Trip Inspections
Driver Routing
Money Transfer Systems
Customer Service
Shelving Items
Answering Customer Questions
Cash Register Operation
Food Handling Standards
Productivity and Efficiency
Proper Storage Procedures
Menu Memorization
Work Assignments
Guest Satisfaction
Trauma Assessments
Equipment Care
Patient Moving and Lifting
Heart Monitoring
Emergency Response
Stabilization Procedures
Physical Assessment
Patient Care
Ambulance Stocking
Route Management
Heavy Lifting
Safe Driving Techniques
DOT Requirements
Loading and Unloading
Timeline
Ramp Agent/Lead
Alliance Ground International
02.2025 - Current
Ramp Agent/Lead
Swissport International
07.2023 - 02.2025
Preload/driver
United Postal Service, UPS
07.2022 - 05.2023
Ambulance Driver
Superior Ambulance
12.2021 - 05.2022
Cashier/Drive Thru and Customer Service
Portillos
10.2017 - 03.2020
No Degree - Fire Science
College of DuPage
High School Diploma -
Glenbard North High School