Alec Gray
Punta Gorda,FL
Summary
Hardworking employee enthusiastic about learning new skills. Offers strong relationship-building, and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Ramp Agent/Lead
Alliance Ground International
11000 Terminal Access Rd, Fort Myers FL 33913
02.2025 - Current
- Oversaw aircraft ramp operations to guarantee punctual arrivals and departures.
- Oversaw baggage handling processes to optimize loading times and improve operational efficiency.
- Directed safety protocol implementation for ramp operations, ensuring adherence to industry standards.
- Mentored junior staff on equipment operation and safety protocols to enhance team proficiency.
Ramp Agent/Lead
Swissport International
11000 Terminal Access Rd, Fort Myers FL 33913
07.2023 - 02.2025
- Oversaw aircraft movements into and out of parking positions using hand signals.
- Oversaw safe operation of diverse equipment, including conveyor belts, push-back tractors, and tugs.
- Oversaw flight schedule monitoring to guarantee timely landings and mitigate loading delays.
- Streamlined real-time communication between ground crew, flight crew, and tow personnel through headset radio to enhance loading and unloading safety.
Preload/driver
United Postal Service, UPS
150 S Lombard Rd Addison Il, 60101
07.2022 - 05.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Ambulance Driver
Superior Ambulance
395 W Lake St, Elmhurst, IL 60126
12.2021 - 05.2022
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
- Assisted patients onto ambulance gurney and with transfer into ambulance.
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
Cashier/Drive Thru and Customer Service
Portillos
134 E Lake St, Bloomingdale, IL 60108
10.2017 - 03.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
No Degree - Fire Science
College of DuPage
Glen Ellyn, IL05.2022
High School Diploma -
Glenbard North High School
Carol Stream, IL05.2019
Skills
- Passenger and Cargo Transport
- Pre- and Post-Trip Inspections
- Driver Routing
- Money Transfer Systems
- Customer Service
- Shelving Items
- Answering Customer Questions
- Cash Register Operation
- Food Handling Standards
- Productivity and Efficiency
- Proper Storage Procedures
- Menu Memorization
- Work Assignments
- Guest Satisfaction
- Trauma Assessments
- Equipment Care
- Patient Moving and Lifting
- Heart Monitoring
- Emergency Response
- Stabilization Procedures
- Physical Assessment
- Patient Care
- Ambulance Stocking
- Route Management
- Heavy Lifting
- Safe Driving Techniques
- DOT Requirements
- Loading and Unloading
Timeline
Ramp Agent/Lead
Alliance Ground International
02.2025 - Current
Ramp Agent/Lead
Swissport International
07.2023 - 02.2025
Preload/driver
United Postal Service, UPS
07.2022 - 05.2023
Ambulance Driver
Superior Ambulance
12.2021 - 05.2022
Cashier/Drive Thru and Customer Service
Portillos
10.2017 - 03.2020
No Degree - Fire Science
College of DuPage
High School Diploma -
Glenbard North High School