Javier Zapata
Lakewood,WA
Summary
Diligent Air Transportation Specialist pursuing Logistics / Supply Chain role where resource allocation and logistics management will be highly valued. Well-versed in the documentation, handling and safety procedures associated with hazardous cargo transport. Proven leadership skills illustrated across 5 years of positive United States Air Force experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Ramp Agent
United States Air Force, USAF
Joint Base Lewis - McChord, WA
07.2022 - Current
- Coordinated the loading and unloading of cargo on various aircrafts.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Inspected cargo for proper tagging, labeling, weight distribution and hazardous materials.
- Maintained accurate records pertaining to flight schedules and crew manifest information.
- Prepared documents related to flight operations such as load sheets, gate passes, manifests.
- Organized the rotation schedule for ramp agents ensuring adequate coverage at all times.
- Interfaced with airport authorities concerning operational issues such as airfield closures or delays due to inclement weather.
- Utilized specialized equipment such as forklifts, belt loaders and tuggers safely while performing job duties.
- Collaborated with airline personnel regarding changes in departure times or gate assignments.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Used digital database to keep records of units and stock moved.
Cargo Operations Agent
United States Air Force, USAF
Joint Base Pearl Harbor-Hickam, HI
07.2021 - 07.2022
- Managed and monitored cargo handling equipment to ensure safe and efficient loading, unloading, and storage of goods.
- Coordinated with shippers, receivers, airlines, trucking companies, customs officials, and other personnel to facilitate the movement of freight.
- Performed detailed inspections of incoming and outgoing shipments for accuracy in weight, quantity, size and condition.
- Processed paperwork related to shipping orders including bills of lading, invoices and manifests.
- Scheduled pick-ups and deliveries for cargo according to customer requirements.
- Investigated discrepancies between actual receipts and expected shipments.
- Monitored delivery progress using tracking systems such as Global Air Transportation Execution Systems and Global Decision Support System.
- Maintained records of all transactions in a computerized database system.
- Collaborated with warehouse staff to coordinate the loading and unloading of containers onto trucks or ships for transport overseas.
- Established effective communication channels between carriers and consignees in order to promote smooth flow of information exchange throughout the supply chain process.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
Lead Passenger Service Agent
United States Air Force, USAF
Kuwait City, Kuwait
12.2020 - 07.2021
- Screened and transported over 12,000 passengers and 800 tons of baggage on 1,400 missions.
- Enforced COVID restrictions and validated 21,000 medical documents while retaining a 0 infected/ positive control.
- Synergized multi-service team by aiding 7 deployed NATO allied Forces within CENTCOM's AOR solidifying coalition partnership.
- Aided and Transported over 8,000 refugee's in a 48 hour period during the military evacuation of Bagram Airfield.
Passenger Service Agent
United States Air Force, USAF
Joint Base Pearl Harbor-Hickam, HI
03.2019 - 07.2021
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Coordinated ground transportation services for arriving and departing passengers.
- Ensured all safety protocols were followed during the check-in process.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Oversaw employee work schedules and delegated daily assignments.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Ramp Agent
United States Air Force, USAF
Kuwait City, Kuwait
01.2023 - 06.2024
- Load team chief at CENTCOM's busiest port which airlifted 5,536 tons of cargo on 1,066 missions destined to 53 forward locations, fueling National Defense Strategy objectives to deter Iranian aggression.
- Aided US Army airdrops, transporting, and loading 325 Container Delivery System bundles weighing 95 tons. Delivered lifesaving food, water, and supplies to five remote locations with 504 combat forces.
- Facilitated the successful movement of 26 Armored Land Cruisers, valued at $3 million and weighing 137 tons, delivering preferred mode of transport and security for military advisors based in Syria and Iraq.
- Led teams of five to load 34 attack helicopters on 18 C-17 missions for the redeployment of two units, minimizing ground time by 13% and helped mitigate the loss of aerial defense capabilities in Iraq within 30 days.
- As prime mover operator, safely maneuvered and uploaded 12 mobile Howitzer artillery trailers, weighing 264 tons for two missions marked for Ukraine, reducing load times by two thirds of the allocated six hours.
- Oversaw the movement as team member for three Tactical Water Purification Systems and sixPortable Water Tanks providing 14K gallons of potable water source to 1.2K troops based in Muwaffaq Salti Air Base.
Education
GED -
McKinley Community School For Adults
Honolulu, HI08-2018
Skills
- Passenger Safety
- Military aircraft knowledge
- Hazardous Material Handling
- Hazardous cargo transport
- Resource Management
- Freight Management
- Logistics Coordination
- Air transportation safety protocols
- Aircraft cargo loading
- Transportation Logistics
- Load Planning
Languages
Spanish
Professional
Accomplishments
- Air Force Achievement Medal
- Mentored and entrusted to lead shifts and train personnel
Certification
- Hazmat Handler
- Explosive's Handler
- Military Forklift Certified
References
References available upon request.
Timeline
Ramp Agent
United States Air Force, USAF
01.2023 - 06.2024
Lead Ramp Agent
United States Air Force, USAF
07.2022 - Current
Cargo Operations Agent
United States Air Force, USAF
07.2021 - 07.2022
Lead Passenger Service Agent
United States Air Force, USAF
12.2020 - 07.2021
Passenger Service Agent
United States Air Force, USAF
03.2019 - 07.2021
GED -
McKinley Community School For Adults