Networking
Hi, I’m
Alec Hobbs
Management + Information Technology
Indianapolis,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact section success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
4
years of post-secondary education
Work History
Best Buy
Geek Squad Agent
08.2022 - Current
Job overview
- Implemented knowledge of current technical solutions and products to best meet client needs and optimize client applications.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
Deerfoot Lodge
Section Chief
05.2021 - 08.2023
Job overview
- Trained 50 personnel on safety and counseling procedures.
- Created 3 week training program and gave presentations and classes to staff.
- Scheduled employees for shifts, taking into account employee strengths.
- Organized daily 7am meetings.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Managed project technical, schedule and cost risk factors to facilitate completion while minimizing negative outcomes.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet goals.
- Assisted in recruiting, hiring and training of team members.
Education
Wheaton NorthWheaton, IL
High School Diploma
06.2016 - 07.2020
University Overview
- Extracurricular Activities: Track and Field, Football.
Skills
Conflict de-escalation
Accomplishments
- Supervised team of 50 staff members.
- Collaborated with team of 2 in the development of 3 week training course involving many self-made classes.
- Achieved high scored evaluation through effectively enabling my staff and delegating relevant tasks.
Additional Information
Excellence in willingness to learn pertinent skills and solutions for issues.
Home Lab running self-configured SIEM.
Knowledge in configuration of Linux servers.
Knowledge in configuration of 3 layer networks.
Self teaching CCNA (Cisco Certified Network Associate).
Interests
Linux
Computer hardware
Cybersecurity
Timeline
Geek Squad Agent
Best Buy
08.2022 - Current
Section Chief
Deerfoot Lodge
05.2021 - 08.2023
Wheaton North
High School Diploma
06.2016 - 07.2020
Home IT/Security Lab
I have several Linux servers running docker containers housing a Wazuh program, a SIEM that monitors traffic, directory changes, and logins. This tool manages 4 agents running Windows Linux and MacOS. I have made my own home network involving room specific switches where multiple devices are connected with homemade ethernet straight-thru cables. And a wide array of virtualized machines on a VM powerhouse of a computer I built and configured myself.