Alec Kinder
West Haven,Conn.
Summary
Proactive leader eager to transition strong communication and relationship-building abilities into a marketing position. Proficient in data management and financial transactions, with a knack for swiftly grasping product specifics to enhance customer engagement.
Overview
4
4
years of professional experience
Work History
Assistant Front Desk Manager
The Blake Hotel
New Haven, Conn.
07.2023 - Current
- Direct front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Collaborate with a staff of 20 to meet incoming guest needs, smooth check-in processes, and maximize satisfaction
- Arrange special accommodations and performed data entry for over 108 guests a day to enhance visitor experiences
- Resolve guest complaints promptly and followed-up to verify restored satisfaction
- Oversee cash and credit card payment transactions for room and events along with Processed payments from customers using cash registers or point of sale systems
- Mentor and training new staff on correct procedures, compliance requirements and performance strategies.
Administrative Assistant
LAZ Parking
West Haven, Conn.
05.2022 - Current
- Oversee both digital and hardcopy files, tracked spreadsheets, and refreshed reports to organize project resources
- Field phone inquiries and responded to emails, ensuring clear and productive business communication
- Orchestrate appointments, events, and meetings for executive staff of 40 people
- Employ editing tools to ensure precise and error-free communication in emails, memos, and documents
- Maintain building Instagram page and event postings along with event set up
- Arrange catering for diverse events, from sales training sessions to departmental gatherings.
Gameday and event coordinator
University of Saint Joseph
West Hartford, Conn.
09.2020 - 03.2022
- Coordinated game day set ups for Athletic games at the University of Saint Joseph
- Worked with online broadcasting team to setup and record live Games and social media post during games
- Helped with keeping track of equipment needed for games and providing equipment for opposing teams on gameday
- Managed ticket inquires and ticket selling on game day and preordered tickets.
Intern
Impact Training
West Hartford, Conn.
06.2021 - 08.2021
- Spearheaded the development of summer sports programs for 200 youth aged 11-18 in Hartford, CT
- Leveraged business analytics to pinpoint growth opportunities and enhance program efficiency
- Fostered a positive work environment, emphasizing stellar customer service in collaboration with the team
- Engaged actively in team brainstorming sessions and administrative meetings for social media post.
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Managed accurate departmental records while supporting diverse program and administrative activities
- Orchestrated and analyzed social media campaigns, driving engagement, and identifying key trends and marketing opportunities.
Education
Master of Science in Business Management -
University of Saint Joseph
08.2023
Certificate contemporary project management -
University of saint Joesph West Hartford
08.2023
Bachelor of Science in Sport Management -
University of Saint Joseph West Hartford
05.2022
Advocacy Involvement
- NCAA Sport Forum Participant 1 out of 400 May 2021
- NCAA sweet sixteen finalist March 2023
- Basketball September 2018 - March 2022
- Selected by the USJ Athletic Department to attend a week-long forum where I worked with peers from Division I, II, and III schools to make connections between personal strengths and career opportunities
References
References Furnished Upon Request
Timeline
Assistant Front Desk Manager
The Blake Hotel
07.2023 - Current
Administrative Assistant
LAZ Parking
05.2022 - Current
Intern
Impact Training
06.2021 - 08.2021
Gameday and event coordinator
University of Saint Joseph
09.2020 - 03.2022
Master of Science in Business Management -
University of Saint Joseph
Certificate contemporary project management -
University of saint Joesph West Hartford
Bachelor of Science in Sport Management -
University of Saint Joseph West Hartford
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