Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Alec  Morton

Alec Morton

St Louis,MO

Summary

Dedicated Customer Service Representative with strong skills in active listening, problem-solving, and enhancing customer satisfaction. Committed to delivering timely responses and effective solutions to meet customer inquiries. Strives for personal excellence in the task assigned. I have assisted my father on many tasks tailored to his job as a project manger for a construction company.

Recommended by Kevin Newberry, Residential Project Manger

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ted Drewes Inc
St Louis, MO
06.2022 - 02.2026
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Managed multiple orders daily processing and ensured timely fulfillment of customer requests.
  • Assisted in training new team members on customer service protocols and systems.
  • Enhanced customer satisfaction by providing prompt and accurate information on products and services.
  • Go to problem solver

Line Associate

Waterway Carwash
St Louis, MO
09.2021 - 05.2022
  • Operated carwash equipment efficiently to ensure high-quality service delivery.
  • Coordinated workflow among team members to optimize production speed and quality.
  • Monitored inventory levels and reported shortages to management for timely restocking.
  • Assisted in resolving customer inquiries, contributing to improved service experience.
  • Conducted routine maintenance checks on equipment to minimize downtime and increase reliability.
  • Developed strong working relationships with cross-functional teams, fostering collaboration for smoother operations.

Ground Crew Worker

Ace Rental and Sales
St Louis, MO
05.2021 - 08.2021
  • Operated and maintained rental equipment to ensure optimal performance and safety standards.
  • Communicated clearly with workers to ensure smooth assembly and disassembly of scaffolding equipment.
  • Maintained a flexible attitude to be able to preform a multitude of required jobs.

Education

High School Diploma -

McKinley Classical Leadership Academy
St Louis, MO
05-2021

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Teamwork
  • Loyalty
  • Active listening
  • Critical thinking

Accomplishments

  • I have worked well with countless groups in high and low stress environments.
  • Responsible for handling customer inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Ted Drewes Inc
06.2022 - 02.2026

Line Associate

Waterway Carwash
09.2021 - 05.2022

Ground Crew Worker

Ace Rental and Sales
05.2021 - 08.2021

High School Diploma -

McKinley Classical Leadership Academy