Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alec Pack

Kannapolis,NC

Summary

I am a highly Motivated criminal justice graduate
seeking a position in the field where I can
apply my knowledge, skills and passion for
justice to contribute to public safety and
legal system.

Overview

2
2
years of professional experience

Work History

Shift Manager

Southern Strain Brewery
Concord, NC
01.2023 - Current
  • Resolved conflicts between employees or customers in a professional manner.
  • Handled customer inquiries and complaints in a professional manner.
  • Developed strategies for improving customer satisfaction levels.
  • Organized special events such as holiday sales or promotional campaigns.
  • Resolved conflicts between staff members in a professional manner.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Retail Sales Team Lead

Going Going Gone
Concord, NC
11.2022 - 01.2023
  • Collaborated with other departments such as marketing or finance to achieve organizational objectives.
  • Performed periodic audits of merchandise displays to ensure accuracy.
  • Managed inventory levels by tracking orders from suppliers.
  • Provided feedback to management regarding opportunities for improvement in the store environment.
  • Directed and trained sales staff on customer service, product knowledge, and store operations.

Logistics Broker

TQL Logistics
Charlotte, NC
05.2022 - 11.2022
  • Negotiated freight rates with carriers and customers.
  • Performed load planning activities such as optimizing trailer space utilization.
  • Developed relationships with customers, carriers, and vendors to ensure timely delivery of goods.
  • Maintained records of all transactions in order to keep accurate inventory information.
  • Used software applications such as TMS to track shipments.
  • Researched transportation options and costs for customer shipments.
  • Reviewed carrier performance metrics such as on-time deliveries, safety ratings.
  • Analyzed data trends in order to identify potential areas for cost savings.
  • Prepared documents such as bills of lading, customs forms, and other related paperwork.

Education

Bachelor of Arts - Criminal Justice

University of North Carolina Pembroke
Pembroke, NC
05-2022

Skills

  • Quality Assurance
  • Inventory Control
  • Supply Ordering
  • Safety Compliance
  • Team Development
  • Staff Development
  • Hiring and Recruiting
  • Operations Management

References

References available upon request.

Timeline

Shift Manager

Southern Strain Brewery
01.2023 - Current

Retail Sales Team Lead

Going Going Gone
11.2022 - 01.2023

Logistics Broker

TQL Logistics
05.2022 - 11.2022

Bachelor of Arts - Criminal Justice

University of North Carolina Pembroke

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Alec Pack