Alec Pack
Kannapolis,NC
Summary
I am a highly Motivated criminal justice graduate
seeking a position in the field where I can
apply my knowledge, skills and passion for
justice to contribute to public safety and
legal system.
Overview
2
2
years of professional experience
Work History
Shift Manager
Southern Strain Brewery
Concord, NC
01.2023 - Current
- Resolved conflicts between employees or customers in a professional manner.
- Handled customer inquiries and complaints in a professional manner.
- Developed strategies for improving customer satisfaction levels.
- Organized special events such as holiday sales or promotional campaigns.
- Resolved conflicts between staff members in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Retail Sales Team Lead
Going Going Gone
Concord, NC
11.2022 - 01.2023
- Collaborated with other departments such as marketing or finance to achieve organizational objectives.
- Performed periodic audits of merchandise displays to ensure accuracy.
- Managed inventory levels by tracking orders from suppliers.
- Provided feedback to management regarding opportunities for improvement in the store environment.
- Directed and trained sales staff on customer service, product knowledge, and store operations.
Logistics Broker
TQL Logistics
Charlotte, NC
05.2022 - 11.2022
- Negotiated freight rates with carriers and customers.
- Performed load planning activities such as optimizing trailer space utilization.
- Developed relationships with customers, carriers, and vendors to ensure timely delivery of goods.
- Maintained records of all transactions in order to keep accurate inventory information.
- Used software applications such as TMS to track shipments.
- Researched transportation options and costs for customer shipments.
- Reviewed carrier performance metrics such as on-time deliveries, safety ratings.
- Analyzed data trends in order to identify potential areas for cost savings.
- Prepared documents such as bills of lading, customs forms, and other related paperwork.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina Pembroke
Pembroke, NC05-2022
Skills
- Quality Assurance
- Inventory Control
- Supply Ordering
- Safety Compliance
- Team Development
- Staff Development
- Hiring and Recruiting
- Operations Management
References
References available upon request.
Timeline
Shift Manager
Southern Strain Brewery
01.2023 - Current
Retail Sales Team Lead
Going Going Gone
11.2022 - 01.2023
Logistics Broker
TQL Logistics
05.2022 - 11.2022
Bachelor of Arts - Criminal Justice
University of North Carolina Pembroke
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