Alec Sanchez
San Jacinto,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbuck Coffee
01.2018 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Red Robin
05.2016 - 01.2018
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
No Degree - Computer And Information Sciences
Mt San Jacinto College
San Jacinto, CASkills
- Staff Development
- Time Management
- Team Building
- Organizational Skills
- Leadership Abilities
- Customer-Oriented
Timeline
Shift Supervisor
Starbuck Coffee
01.2018 - Current
Server
Red Robin
05.2016 - 01.2018
No Degree - Computer And Information Sciences
Mt San Jacinto College