Alecia Gooding
McDonough,GA
Summary
Results-driven administrative professional with a strong background in customer relationship management and data accuracy at First General Services of Monroe County. Highly skilled in Microsoft Office and adept at managing multiple tasks simultaneously. Focused on improving operational efficiency and fostering customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Administrative Assistant/Customer Service
First General Services Of Monroe County
05.2020 - 03.2025
- Built strong customer relationships through product and process expertise, enhancing overall customer experiences.
- Answered live online chats to give quick answers and solve problems faster.
- Managed filing system and performed data entry alongside various clerical tasks to support operational needs.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Implemented record filing system, improving document organization and management efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Package Handler
FedEx
09.2019 - 04.2020
- Prepared pallets of boxes for efficient transportation between customer and storage locations.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled, sealed, and loaded packages into designated trucks to ensure timely delivery.
- Informed supervisors and coworkers of hazards and issues to improve safety.
Customer Service/Cash Office Associate
Lowe's
01.2017 - 09.2019
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed customer interactions in fast-paced environment, collaborating effectively with team of customer service associates.
- Executed cash handling tasks, sorting and counting coin and currency to ensure accurate change for associates.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Investigated financial discrepancies, resolving issues and reporting findings to management.
Teller
Northwest Savings Bank
08.2015 - 04.2016
- Processed customer transactions efficiently, reducing wait times and improving overall customer experience.
- Answered customer inquiries on account balances, transaction history, service charges, and interest rates, enhancing customer understanding and satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on banking website and mobile apps, facilitating smoother access to banking services.
- Reconciled cash drawer and resolved discrepancies.
- Sorted and counted currency and coins for accurate distribution.
Barista
Wegmans
03.2012 - 08.2015
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products tailored to individual customer needs, enhancing overall customer experience.
- Resolved customer issues through effective communication, fostering loyalty and repeat business.
- Maintained supply levels in counter and customer areas, ensuring seamless service during peak hours.
- Studied and practiced recipes for specialty coffee beverages and seasonal offerings.
Education
Associate of Arts - Business Administration
Monroe Community College
Rochester, NY12-2014
High School Diploma -
Hilton High School
Hilton, NY06-2010
Skills
- Claims processing
- Microsoft Office
- Attention to detail
- Time management
- Multitasking Capability
- Written communication
Timeline
Administrative Assistant/Customer Service
First General Services Of Monroe County
05.2020 - 03.2025
Package Handler
FedEx
09.2019 - 04.2020
Customer Service/Cash Office Associate
Lowe's
01.2017 - 09.2019
Teller
Northwest Savings Bank
08.2015 - 04.2016
Barista
Wegmans
03.2012 - 08.2015
Associate of Arts - Business Administration
Monroe Community College
High School Diploma -
Hilton High School