Gina Palombi
Citrus Heights,CA
Summary
5+ years of Administrative Assistant/ Customer Service Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seeking opportunities to increase efficiency in a fast-paced working environment. Highly proficient in various software programs. Very detail oriented & excellent at following directions and communicating effectively Customer service Computer Time management Problem solving Leadership Organizational Communication Computer leadership MicroSoft Office Pro
Overview
7
7
years of professional experience
Work History
Administrative Assistant/customer Service
Superior Fence Construction & Repair Inc.
Rocklin, CA
10.2021 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Managed over 80 customer calls per day
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed calendars to strategically coordinate meetings, appointments and events.
Hostess/ Customer Service
El Tapatio Mexican Cuisin
Citrus Heights, CA
08.2019 - 01.2021
- Greeted & seated all guests
- Addressed customer needs/issues
- Answered multi-line telephone system
- Scheduled reservations , maintained schedule book
- Performed money transactions & POS transactions
- Processed online orders/scheduling
- Maintained clean & sanitary work space environment
- Worked independently with minimal supervision.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
Administrative Assistant
APS Notary Service, Signing Agent Ink
Cameron Park, CA
06.2011 - 04.2015
- Utilized wide range of office software, including MS word, excel, outlook, power-point
- Sent & received digital correspondence
- Organized & scheduled meetings
- Prepared agendas & Minutes
- Maintained filing system
- Prepared daily activity reports
- Provided general accounting support, accounts receivable, payable & collections
- Filing & data entry as required proofread, revised & maintained correspondence and contracts accordingly
- General accounting, accounts receivables/payables & collections utilizing MS Excel
Front Desk Receptionist
Body Inspiration For Women
Rocklin, CA
07.2003 - 08.2004
- Maintained company calendar & general correspondence with programs such as: MS Outlook, Excel, Word
- Answered multiple line telephone system
- Called potential new customers with information regarding upcoming promotional offers
- Scheduled appointments & maintained schedule book
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Rocklin High
06.2007
Skills
- Judgment and Decision Making
- Meticulous Attention to Detail
- Microsoft Office Suite
- Verbal and Written Communication
- Professional and Courteous
- Confidentiality and Data Protection
- Appointment Coordination
- Ease with Computers and Technology
- Strong Organizational Skills
- Document and File Management
- Multitasking and Time Management
- Administrative Procedures
- High Volume Phone Inquiries
- Invoice Processing
Timeline
Administrative Assistant/customer Service
Superior Fence Construction & Repair Inc.
10.2021 - Current
Hostess/ Customer Service
El Tapatio Mexican Cuisin
08.2019 - 01.2021
Administrative Assistant
APS Notary Service, Signing Agent Ink
06.2011 - 04.2015
Front Desk Receptionist
Body Inspiration For Women
07.2003 - 08.2004
Rocklin High