Alecia Johnson
Albany,GA
Summary
Dynamic professional with a proven track record at Jrs Loving Care Services, enhancing office efficiency and client satisfaction. Expert in office management and technical support, I excel in project coordination and customer service, significantly improving interdepartmental communication and operational workflows. Skilled in both staff management and inventory auditing, my approach boosts productivity and client retention.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Office Coordinator
Jrs Loving Care Services
09.2023 - 09.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Technical Support Representative
Concentrix
04.2021 - 09.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
Internet Sales Manager
ALBANY Motor Cars
11.2020 - 02.2021
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
Centralized Scheduler
Albany Area Primary Health Care
01.2017 - 06.2020
- Communicated proactively with colleagues about potential bottlenecks in patient flow to help prevent delays and maintain smooth operations throughout each day.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Provided backup support for front desk receptionists, assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
Front Desk Receptionist
Amours Beauty Salon
03.2016 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Technical Support Agent
Teleperformance USA
01.2013 - 05.2016
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
Technical Support Representative
Kelly Services
06.2011 - 07.2012
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Cashier/Bakery Worker
Cinnabon Bakery
02.2010 - 12.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Assistant
Workforce Investment Act
09.2007 - 05.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Albany Technical College
12-2026
High School Diploma -
Westover Highschool
Albany05-2011
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Administrative support
- Client relations
- Scheduling
- Project coordination
- Technical support
- Staff management
- File organization
- Inventory auditing
Languages
English
Full Professional
Timeline
Office Coordinator
Jrs Loving Care Services
09.2023 - 09.2024
Technical Support Representative
Concentrix
04.2021 - 09.2023
Internet Sales Manager
ALBANY Motor Cars
11.2020 - 02.2021
Centralized Scheduler
Albany Area Primary Health Care
01.2017 - 06.2020
Front Desk Receptionist
Amours Beauty Salon
03.2016 - 01.2017
Technical Support Agent
Teleperformance USA
01.2013 - 05.2016
Technical Support Representative
Kelly Services
06.2011 - 07.2012
Cashier/Bakery Worker
Cinnabon Bakery
02.2010 - 12.2011
Administrative Assistant
Workforce Investment Act
09.2007 - 05.2011
High School Diploma -
Albany Technical College
High School Diploma -
Westover Highschool