Alecia LaMee
Flushing,MI
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. I enjoy working with individuals and loved my time working in the trucking industry. I can be relied upon to help your company achieve its goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ITM Specialist
The State Bank
Montrose, MI
08.2022 - Current
- Followed all company policies and procedures to effectively and efficiently help customers with their daily transections.
- Improved customer satisfaction with successful interactions through our Interactive Teller Machines.
Accounting Manager/Dispatch
Midnight Express
New Lothrop, MI, USA
01.2007 - Current
- Scheduled and facilitated required repairs to restore service and schedules
- Dispatched drivers to assigned locations for loads
- Maintained files of work and services performed
- Communicated clearly and concisely to reduce errors and provide complete dispatch data
- Provided efficient and courteous service to customers at all times
- Conducted verifications of employment
- Computed wages and deductions and entered data into computers
Customer Service Representative
Charter One Bank
Chesaning, MI, USA
01.2005 - 10.2011
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Followed up with customers regarding product functionality and overall satisfaction
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Processed ATM deposits and reconciled against reports
- Supported exceptional customer service with prompt acknowledgment and accurate account services
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Responded to banking inquiries and requests from customers
- Monitored bank vaults to ensure cash balances were correct
- Carried out special services for customers, such as ordering bank cards and checks
Education
BA -
BAKER COLLEGE
Owosso, MISkills
- Positive Attitude
- Ability To Multitask
- Customer Service
Certification
- Associates Degree Hospitality Management
- Travel Agent
Timeline
ITM Specialist
The State Bank
08.2022 - Current
Accounting Manager/Dispatch
Midnight Express
01.2007 - Current
Customer Service Representative
Charter One Bank
01.2005 - 10.2011
BA -
BAKER COLLEGE