Henry Soriano-Diaz
Tampa
Summary
Dynamic ITM Lead with a proven track record at Tampa Bay Federal Credit Union, excelling in customer service and cash handling. Recognized for training staff to enhance service quality and ensuring compliance with policies. Strong problem-solving skills and attention to detail contributed to improved operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
ITM Lead/Teller
Tampa Bay Federal Credit Union
08.2016 - Current
- Supervised daily operations of teller line, ensuring compliance with policies and procedures.
- Trained and mentored new tellers on customer service protocols and transaction processes.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Customer Service Representative/Teller
Check Cashing USA
11.2014 - 08.2016
- Resolved customer inquiries and complaints, enhancing overall satisfaction and retention.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Trained new staff on customer service protocols and operational systems for consistency.
- Check Cashing, Payday Loans, Collections Calls, Prepaid Card Sales.
Education
High School Diploma -
Dr. Santiago Veve Calzada
Fajardo, Puerto Rico05-1981
Skills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Transactions processing
- Punctual and reliable
- Cash counting
- Trustworthy and honest
- Verbal and written communication
- Decision-making
- Team collaboration and leadership
- Cash handling expertise
Languages
Spanish
Native or Bilingual
Timeline
ITM Lead/Teller
Tampa Bay Federal Credit Union
08.2016 - Current
Customer Service Representative/Teller
Check Cashing USA
11.2014 - 08.2016
High School Diploma -
Dr. Santiago Veve Calzada