Alecia Matchett
Irmo
Summary
I am an experienced sales representative with a proven track record of success in developing new business and increasing sales. I have a strong background in customer service, and I am highly skilled in building relationships with clients and developing tailored solutions to meet their needs. I'm a multitasker with superior work ethic and exceptional teamwork, problem-solving and organizational skills. I have experience in many fields but I am equipped to perform any job task. Reliable and punctual, successfully handles fast-paced work. Proven willingness to take on any task to support team and help business succeed.
Overview
11
11
years of professional experience
Work History
Sales Associate Manager
Dillard's
01.2022 - Current
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Server
Soda City
08.2020 - 01.2022
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials
- Processed orders and payments using POS system terminals and registers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Patient Care Technician
South Georgia Medical Center
08.2015 - 05.2018
- Provided direct and indirect health care to patients by ensuring the cleanliness of their rooms, assisting with medical treatments and basic daily needs, monitoring their health, and performing basic nursing procedures
- Enhanced healthcare standards through effective team collaboration and delivery of high-quality care.
Customer Service Representative
Elead One
01.2013 - 01.2015
- Protected customer and company information with strict use of established security procedures
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Prepares correspondences and fulfill customer needs to ensure customer satisfaction.
Education
Associate of Science - Computer And Information Sciences
Midlands Technical College
West Columbia, SC05.2026
Associates Degree -
Wiregrass Technical College
Valdosta, Georgia05.2016
High School Diploma -
Valdosta High School
Valdosta, Georgia05.2015
Skills
- Sales Team Leadership
- Customer Engagement
- Meeting Management
- Salesforce proficiency
- Customer Service
- Problem-solving abilities
- Active Listening
Timeline
Sales Associate Manager
Dillard's
01.2022 - Current
Server
Soda City
08.2020 - 01.2022
Patient Care Technician
South Georgia Medical Center
08.2015 - 05.2018
Customer Service Representative
Elead One
01.2013 - 01.2015
Associate of Science - Computer And Information Sciences
Midlands Technical College
Associates Degree -
Wiregrass Technical College
High School Diploma -
Valdosta High School
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