Alecia Mayo
Triumph Energy Sunoco
MIDDLETOWN,OH
5
years of professional experience
Results-driven Store Manager with 5+ years of experience leading daily operations, inventory control, shift scheduling, and accurate cash handling. Known for strong customer service, problem-solving, and team leadership that supports smooth store performance.
Work History
Store Manager
5 Years 3 Months- Directed daily store operations, ensuring consistent customer service and smooth front-end workflows.
- Supervised hiring, scheduling, and performance coaching for store associates.
- Managed cash handling, register accuracy, and point-of-sale procedures across shifts.
- Resolved customer concerns promptly, maintaining service quality and repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
High School Diploma
Skills
Inventory management
POS systems
Accurate cash handling
Supply ordering
Shift scheduling
Documentation and reporting
Bank and armored car deposits
Supplier relations
Customer service
Problem-solving
Multitasking and organization
Mathematical aptitude
Timeline
Store Manager
Triumph Energy Sunoco
06.2021 - 09.2026Read More
Knox Central High School
High School Diploma
Read More